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Delivery Operations Support Manager

Delivery Operations Support Manager

Viridian Solutions Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
4 days ago
Job description

Responsibilities

  • Contribute and deliver overall strategy to drive growth and capability in the delivery center.
  • Support high volume delivery pipeline, scheduling and work with Delivery Head to actively set individual and team targets.
  • Collaborate closely with key stakeholders to understand business needs and define IT strategies accordingly.
  • Evaluate existing corporate processes to pinpoint areas for improvement and optimization.
  • Ensure that teams execute strategic initiatives effectively and efficiently.
  • Create and maintain key reports, decks shared with clients and internal stakeholders
  • Forecasting, planning, workforce management, bench program, redeployment, re‑tooling, etc.
  • Performs Resource Management including supporting Recruitment activities and tasks such as sourcing, interviewing for relevant delivery roles, Capability Planning and forecast as well as driving relative Learning and Development initiatives.
  • Assist training and coaching team members to consistently develop leadership and strong customer support
  • Ensure that the delivery of new capability is compatible with the realization of benefits and business outcomes
  • Compliance to quality processes and existing Quality Management Systems (i.e. CMMI Practices and Delivery Guidelines and Practices) and support certification efforts i.e. CMMI, ISO, etc.

Qualifications

  • Bachelor’s degree in Business, IT, Computer Science, or related field, with 8+ years’ experience in Engagement Management or Service Delivery Management.
  • Proven ability to think strategically, lead teams, and align IT initiatives with business goals, including strong executive presentation skills.
  • Excellent interpersonal skills for working with cross‑functional teams and stakeholders at all levels; prior IT consultancy experience preferred.
  • In‑depth understanding of IT landscapes, industry best practices, and project management to prioritize tasks and meet deadlines.
  • Ability to thrive in fast‑paced environments, solve complex IT challenges, and quickly adapt to changing priorities.
  • Motivated and action‑oriented individual with strong decision‑making skills.

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    Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia