Senior Project Manager Servicing

Job Description

The purpose of the Regional Servicing Senior Project Manager role is to plan and coordinate medium to large sized technology activities and projects across APAC for customer servicing portfolio. This is a “hands‑on” project management role that requires excellent organizational and time‑management skills, an ability to manage competing priorities across geographically dispersed teams, creative problem‑solving and resourcefulness to overcome project challenges, and superior communication skills to keep project stakeholders informed of progress. Responsibilities will include developing project schedules, monitoring and reporting progress, coordinating resources, and managing issues, risks, budgets and project dependencies, in line with Chubb methodologies and standards.

• Manage all phases of IT projects to the agreed scope, time, budget and quality from initiation through to closure for regional servicing portfolio across 10 markets.
• Manage and motivate project team resources to deliver assigned tasks and deliverables.
• Track team progress and identify risks / issues that may impede progress using stand‑ups / team meetings. Escalate any issues / risks in a timely manner to the right level of stakeholders.
• Manage the budget up to $2–3M USD for delivery.
• Review team deliverables to ensure they adhere to quality standards / customer acceptance criteria.
• Develop and maintain project management artefacts e.g. project charter, schedule, budget tracking, risk and issue logs, status reports, communications plan.
• Provide regular status updates to project stakeholders and APAC servicing executives across multiple markets within the APAC region.
• Manage scope change requests to the agreed change‑control / governance process.
• Work with cross‑functional teams to identify potential business impacts of changes and then support the business project manager to manage the actions to minimize disruption (e.g. business readiness activities such as communications, training, implementation planning, support arrangements).
• Comply with company reporting and audit needs (local and international requirements).
• Proactively contribute by identifying continuous improvement opportunities and recommendations based on project experiences / lessons learned.
• Establish a record for good stakeholder engagement, proactive communication and excellence in delivery and support for other teams.
• Ensure best practice is applied across the strategic programs, whether this be through governance, methodology or the application of technology.

Qualifications

Essential

Additional Details

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