Lead Cordant Technical Support Engineer

Lead Cordant Technical Support Engineer

Role Summary : Baker Hughes has an opening for a Technical Support Specialist located in Pune, India. Other locations around Asia-Pacific will be considered. As a Lead Technical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of technical issues. This includes active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products. The Technical Support (TS) centers are located strategically around the globe to provide support to customers worldwide. TS provides expertise through their knowledge of the products and close relationship with technical supporting staff. They are our face to the customer when customers are looking for deep technical support and timely issue resolution.

Technical Support is a key pillar to our organization as it is typically the first line of defense to all customer and product related issues.

Essential Responsibilities

• Treat all HSE topics and Safety as top priority.
• Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team.
• Focus, Develop and execute technical support strategy associated with all hardware and software products.
• Work hand in hand with customers, sales, services, and engineering to solve complex technical issues.
• Utilize modern case logging tools to ensure proper case tracking and timely case closure.
• Development of Technical Support Knowledge Base.
• Present technical subjects to varied audiences including customers technical expert.
• Diagnose Hardware and Software problems.
• Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software.
• Complete documentation of findings / recommendations. Create, review, and interpret technical reports (Knowledge Base).
• Drive customer satisfaction through commitment to quality of resolution and timeliness.

Eligibility Requirements

Desired Characteristics

Locations

India, Singapore, Vietnam, Thailand, Philippines, Malaysia, Indonesia, Japan, Korea, Australia, New Zealand, and others will be considered.

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