Talent.com
This job offer is not available in your country.
(native Japanese) Chat Support Consultant, crypto (Remote)

(native Japanese) Chat Support Consultant, crypto (Remote)

SupportYourAppPenang, MY
8 days ago
Job type
  • Quick Apply
Job description

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do :

  • Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
  • Handle customer inquiries, order disputes, and appeals
  • Provide valid, accurate information and solutions to customer requests
  • Manage complaints and appeals, including follow-ups on escalations when required
  • Maintain up-to-date knowledge of the company’s trading platform and general market conditions
  • Understand customers’ needs and deliver constructive feedback to the management team
  • Continuously seek ways to improve team performance and work efficiency
  • Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role :

  • Native Japanese and strong English proficiency (minimum B2; C1 preferred)
  • At least 6–12 months of online customer support experience, preferably in crypto or financial services
  • Experience in live chat support and handling customer inquiries
  • Strong analytical, logical thinking, and problem-solving skills
  • Proof validation skills or payment / banking knowledge
  • Financial background is strongly preferred
  • Positive and responsible attitude
  • Crypto industry knowledge is a plus
  • CRM experience is an advantage
  • Benefits and Perks :

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards system
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
  • Who are we?

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

    Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

    We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

    We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

    Visit our website : www.supportyourapp.com

    DISCLAIMER

    We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

    Your personal data will be processed as described in the SupportYouApp  Candidate Privacy Notice .

    Create a job alert for this search

    Japanese Consultant • Penang, MY

    Related jobs
    Customer Support - Mandarin - Teleperformer

    Customer Support - Mandarin - Teleperformer

    Two95 International Inc.George Town, Penang, MY
    Quick Apply
    Immediate Hiring for CUSTOMER SERVICE SPECIALIST @ GEORGE TOWN PENANG.Must be able to speak, read and write in Mandarin or Cantonese (Traditional Chinese). This position will require employees to do...Show moreLast updated: 30+ days ago
    • Promoted
    Korean–Japanese Bilingual Specialist – AI Trainer

    Korean–Japanese Bilingual Specialist – AI Trainer

    Invisible Expert MarketplaceKulim, Kedah, Malaysia
    Korean–Japanese Bilingual Specialist – AI Trainer.Are you a bilingual professional fluent in Korean and Japanese eager to shape the future of AI? Large‑scale language models are transforming the wa...Show moreLast updated: 1 day ago
    • Promoted
    Remote Video Interpreter - Mandarin

    Remote Video Interpreter - Mandarin

    Neo HorizonSungai Petani, Kedah, Malaysia
    Remote Video Interpreter - Mandarin.Join to apply for the Remote Video Interpreter - Mandarin role at Neo Horizon.We are currently hiring Remote Video Interpreters to facilitate conversations betwe...Show moreLast updated: 1 day ago
    • Promoted
    Senior Manager Technical Support

    Senior Manager Technical Support

    Zebra TechnologiesGeorge Town, Penang, Malaysia
    At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate ou...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Mandarin Speaker Customer Service (Crypto)

    Mandarin Speaker Customer Service (Crypto)

    UBASE AsiaGeorge Town, Penang, Malaysia
    We are looking for Mandarin-speaking candidates to join our team as Non-Voice Customer Support Representatives for.This is a remote position with responsibilities focused on chat-based support only...Show moreLast updated: 9 hours ago
    • Promoted
    ORACLE SOA Specialist - Remote (3 to 4 weeks project)

    ORACLE SOA Specialist - Remote (3 to 4 weeks project)

    Brain Station 23George Town, Penang, Malaysia
    ORACLE SOA Specialist - Remote (3 to 4 weeks project).We are seeking an Oracle SOA specialist for a short-term engagement of approximately 3–4 weeks. The work will be remote and will involve : .Assess...Show moreLast updated: 1 day ago
    • Promoted
    Primary Support Engineer, SAP BASIS – HANA (Japanese speaker)

    Primary Support Engineer, SAP BASIS – HANA (Japanese speaker)

    Rimini StreetBayan Lepas, Penang, Malaysia
    Primary Support Engineer, SAP BASIS – HANA (Japanese speaker).The Primary Support Engineer, SAP BASIS HANA (Japanese speaker) will provide exceptional remote‑based support for mission‑critical SAP ...Show moreLast updated: 30+ days ago
    • Promoted
    English - Mandarin Interpreter / Customer Service (WFH) (Remote)

    English - Mandarin Interpreter / Customer Service (WFH) (Remote)

    GP Asia Sdn. Bhd.Bayan Lepas, Penang, Malaysia
    As a language interpreter, you will interpret on-demand calls from diverse sectors such as medical, insurance, legal, and utilities fields (Training provided). Hence, fluency in English and Mandarin...Show moreLast updated: 18 days ago
    • Promoted
    Customer Service – Mandarin & English - Fully WFH- RM3,000

    Customer Service – Mandarin & English - Fully WFH- RM3,000

    Tribe DigitalSungai Petani, Kedah, Malaysia
    Customer Service – Mandarin & English - Fully WFH- RM3,000.Career growth opportunities – 80% of our frontline leaders have been promoted internally. Support the customers of our leading mobile gamin...Show moreLast updated: 1 day ago
    • Promoted
    Cloud Deployment Engineer ( Remote / Hybrid)

    Cloud Deployment Engineer ( Remote / Hybrid)

    Hiredly XSungai Petani, Kedah, Malaysia
    Our client is a leading global professional services firm providing audit, consulting, tax, and advisory services to help organizations drive growth and innovation. We are seeking a skilled CDE with...Show moreLast updated: 1 day ago
    • Promoted
    Technical Support Engineer 1 (I5)

    Technical Support Engineer 1 (I5)

    Dell Technologies IncBayan Lepas, Penang, Malaysia
    At Dell Technologies, world‑class service doesn’t end when a customer purchases our innovative products.Our Technical Support team is there for them whenever they need help – by phone or email, onl...Show moreLast updated: 1 day ago
    • Promoted
    (Native Chinese) Chat Support Consultant, crypto (Remote)

    (Native Chinese) Chat Support Consultant, crypto (Remote)

    SupportYourAppCentral George Town, Penang, Malaysia
    Native Chinese) Chat Support Consultant, crypto (Remote).Passionate about blockchain technology and the future of digital finance? Join our team as a Chat Support Consultant and thrive in a multicu...Show moreLast updated: 5 days ago
    Senior Support Engineer

    Senior Support Engineer

    Critical ManufacturingBayan Baru, Pulau Pinang, MY
    Quick Apply
    Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia),...Show moreLast updated: 30+ days ago
    • Promoted
    Manager Technical Support

    Manager Technical Support

    Zebra TechnologiesGeorge Town, Penang, Malaysia
    At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate ou...Show moreLast updated: 9 days ago
    • Promoted
    English Gaming Support Agent - LATAM

    English Gaming Support Agent - LATAM

    5CA NederlandSungai Petani, Kedah, Malaysia
    As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio.You'll help players with account and technical issues and resolve purchase- and gameplay-related ...Show moreLast updated: 1 day ago
    • Promoted
    English Technical Support Agent

    English Technical Support Agent

    5CA NederlandKulim, Kedah, Malaysia
    As a Technical Support Agent at 5CA, you'll provide technical support as part of a broader international team.You'll troubleshoot customers' technical issues with their PC hardware and connectivity...Show moreLast updated: 1 day ago
    Solutions Architect (Insurance) - Fully Remote

    Solutions Architect (Insurance) - Fully Remote

    CoverGoPenang, MY
    Quick Apply
    Working on the latest tech for the Insurtech Market Leader.At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.We are a leading g...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Kabuverdianu Language Specialist - AI Trainer

    Kabuverdianu Language Specialist - AI Trainer

    Invisible Expert MarketplaceBayan Lepas, Penang, Malaysia
    Kabuverdianu Language Specialist - AI Trainer.Are you an experienced Kabuverdianu language professional eager to shape the future of AI? Large‑scale language models are evolving rapidly, moving bey...Show moreLast updated: 9 hours ago