Sales Technology Support Analyst

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Job Description

CBDDT (Client, Banking, Data Analytics and Digital Technology) Production Services analyst in APAC is a critical role which requires good business acumen to be able to work with the business from various LOBs along with strong technical understanding to support multiple complicated applications (CRM, CLM / Fenergo, GIB, ClientFirst, etc.). CBDDT Services analyst role ensures operational effectiveness and compliance in supporting the APAC business while supporting both public side and private side users. This role drives to bring in the efficiencies of using CBDDT applications by APAC business which strengthens our client relationship with the external clients.

What you will do?

• Responsible for ensuring maximum system availability and prompt and accurate remediation of issues
• Address technical issues (hands‑on) and concerns across Client, Banking, Data Analytics and Digital Technology space
• Leverage automation to improve day‑to‑day operations
• Actively manage infrastructure to drive efficiency and minimize downtime
• Liaise between Business and Technology to ensure connectivity to achieve collective objectives
• Communicate incident trends and project updates effectively to stakeholders
• Collaborate with the development team and vendors to resolve issues and improve our platform
• Participate in decisions regarding design and direction to meet business needs
• Work to improve system resilience – including both failover and disaster recovery capabilities
• Proactively drive IT governance and de‑risking initiatives
• Responsible for the production stability of the application
• Conduct regular training sessions and drive in‑office hrs sessions to APAC business
• Coordinate with internal development to ensure the seamless delivery of all the critical releases, bugs and enhancements
• Provide user‑facing front office production support for remote users
• Support multiple SQL type database integrations including SSIS jobs and SSRS reports
• Leverage strong written and verbal presentation skills including creating documentation in Confluence runbooks

Must have?

Nice to have?

Job Skills

Computer Operations, Customer Service, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Proactive Behavior, Proactive Management, Remediation, Technical Support, Written Communication

Additional Job Details

Address : PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE : PUTRAJAYA

City : Putrajaya

Country : Malaysia

Work hours / week : 40

Employment Type : Full time

Platform : CAPITAL MARKETS

Job Type : Regular

Pay Type : Salaried

Posted Date :

Application Deadline :

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Banking and Financial Services

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