Payments & Settlements Assistant

Description

About Us

At Xe, we live currencies. We share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. Xe was one of the first businesses built on the internet, having begun its life in Canada in 1993 as Xenon Laboratories. Our Universal Currency converter was launched in 1995 and it has grown into one of the most popular currency sites in the world, with over 280 million users worldwide. In 2015, Xe was purchased by Euronet Worldwide, Inc. (Nasdaq : EEFT), and joined forces with Euronet’s HiFX brand, a leading international money transfer business, to offer Xe’s users access to reliable money transfer services as well as currency information under the Xe brand. Today, our platform is used by thousands of businesses from small-tomedium-sized enterprises, to Fortune 500 companies. We continue to have ambitious growth plans as we work towards becoming the world’s most used, most loved and most trusted currency exchange service, helping more than a billion people around the world. We’re proud of what we do and how we do it, but most importantly why we’re here. We empower people to know more and do better...because behind every currency exchange query or transaction is a person trying to accomplish something important. How will you help Xe become successful? Reporting to the Team Manager, this role works as part of a global team to manage money in and money out for customers (consumer & businesses) in the fastest and most efficient way possible – this is achieved through a range of global payment networks. We strive for excellence in delivering the best service for our customers. This role is responsible for settling foreign exchange contracts and processing payments on behalf of corporate or consumer clients, ensuring all transactions are settled and paid to agreed timescales, banking cut-off points and company SLA’s.

What you’ll do

• Organise contract settlement for the current value date
• Manage money in and money out of global bank accounts; process and authorise receipts and payments
• Liaise with internal stakeholders, both, locally and globally (APAC, NAM, UK), namely Service Delivery, Compliance and Global Operations Team on a wide range of queries, including anti-money laundering (AML) and sanctions queries and FX contract queries
• Work directly with clients via email to resolve escalated account and payment queries
• Investigate and resolve any settlement / account errors, internally and with global banking partners
• Monitor workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut off times and SLA’s

Who you are