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Technical Support Specialist (Helpdesk - Korean )

Technical Support Specialist (Helpdesk - Korean )

AirswiftKuala Lumpur, Kuala Lumpur, Malaysia
5 hours ago
Job description

Responsibilities

  • Provide phone / email consultation to independently debug product problems reported by customer.
  • Provides support on a worldwide basis. (Customers from Korea )
  • Provide technical support to customers for technologies, products, and / or solutions.
  • Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
  • You will simulate technical problems in lab environment.
  • You will share his / her knowledge with other people in writing technical documents and enlarge the knowledge database.
  • You will work closely with colleagues to achieve common goals.
  • The engineer will strive to technical perfection and expertise.
  • You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Qualifications

  • Proficiency : or near- proficiency in Korean (both written and spoken as will be supporting clients from the respective country). Proficiency in English is also required.
  • Education : Degree / Diploma in any field – preferably in technology, Engineering Technology, Computer Engineering.
  • Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.
  • Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS.
  • Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast
  • Fluency in English. Excellent written and verbal skills is required to be successful in this role.
  • Team player. Ability to work in collaborative way to achieve end results.
  • Previous experience in Support Role will be added advantage.
  • Good to have networking knowledge (CCNA, CCNP)

    • Location : Kuala Lumpur, Malaysia

    Recruiter-in-charge :

    Name : Rodney Chong

    Email : #J-18808-Ljbffr

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    Technical Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia