Software Support Specialist (Cantonese Speaker, Remote Malaysia-based)
FastLane GroupKuantan, Pahang, Malaysia1 day ago
Job descriptionDiploma or Degree in IT, Computer Science, or related field Minimum 2 years of experience in customer service or software / system support Strong communication and analytical skills Ability to troubleshoot technical issues and manage multiple tasks effectively Experience in the construction industry is an advantage Proficiency in English and Cantonese is required
Software Support Specialist (Cantonese Speaker, Remote Malaysia-based)
We’re hiring a Software Support Specialist on behalf of our Hong Kong–based client , a cutting‑edge construction technology company that’s redefining how projects are managed across the industry. This is a full‑time remote role for providing customer support, technical assistance and troubleshooting software issues in Cantonese.
Location : Malaysia (fully work from home)
Working day / hours : Mon‑Fri, 9 : 00am to 6 : 00pm
Salary Range : RM 4,000 - RM 5,500
Responsibilities
- User Account Management : Create and manage user accounts, configure settings, and manage permissions.
- System Configuration : Support users in adjusting software settings and troubleshoot configuration issues.
- Report Customisation : Assist users in fine‑tuning and personalising reports; liaise with developers on complex challenges.
- Customer Support : Handle inquiries via phone, email, or chat with professionalism and empathy.
- Documentation & Training : Develop support guides and assist with onboarding to ensure smooth user adoption.
- Feedback & Continuous Improvement : Collect user feedback and share insights with the product team for ongoing enhancements.
Requirements
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Specialist Cantonese • Kuantan, Pahang, Malaysia