Head of Engineeringtawk.to, inc. • Petaling Jaya, Selangor, Malaysia
Head of Engineering
tawk.to, inc. • Petaling Jaya, Selangor, Malaysia
3 days ago
Job descriptionLead, mentor, and scale engineering teams across multiple time zones (Malaysia, Egypt, Pakistan, Bangladesh, Latvia, and beyond). Build a culture of accountability, innovation, and collaboration within a remote‑first environment. Set and monitor performance standards and career growth paths for engineering managers and leads. Ensure effective communication, alignment, and collaboration across distributed teams. Hands‑on partnership with the CTO on technical architecture, from backend systems to APIs, frontend, and mobile apps. Strategic use of AI inside engineering (developer productivity, code analysis, automated QA) Champion world‑class Developer Experience (DX) by shaping tools, processes, documentation, and engineering workflows that enable fast, safe, and joyful development. Ensure reliability, uptime, and performance through proactive monitoring and optimization. Partner with DevOps to ensure scalability, cost efficiency, and operational resilience. Implement robust processes for development, CI / CD, testing, and deployment. Ensure security, compliance (SOC2, GDPR), and data‑protection standards are exceeded. Oversee delivery of product and infrastructure roadmaps, ensuring timely and high‑quality releases. Drive continuous improvement in velocity, quality, and operational efficiency. Partner with Product and Design to balance innovation with execution. Collaborate with Operations, HR, and Finance for resource planning, budgeting, and vendor management. 10+ years in software engineering, with at least 5+ years in engineering leadership roles. Proven experience leading distributed or global engineering teams. Proven experience managing high‑traffic, customer‑facing SaaS platforms. You understand the complexities of real‑time systems (messaging, streaming, notifications). Backend : Node.js / TypeScript, MongoDB, Elasticsearch, Kafka + Google Pub / Sub, Redis Frontend : Vue.js (admin dashboards and internal tools) Infrastructure : GCP + AWS, Kubernetes, high‑availability distributed systems Real‑time layer : WebSockets at massive scale, low‑latency event delivery Event‑driven architectures and message queues at scale Horizontal scaling of document / no‑SQL databases (MongoDB sharding, Elasticsearch clusters) Cost‑optimized cloud operations Modern SRE practices, observability, and chaos engineering Prior experience in SaaS, messaging, communications, or large‑scale web applications. Strong business acumen with an understanding of product‑led growth models. Passion for mentoring and developing technical leaders. Ability to thrive in a transparent, results‑driven culture. Leadership role with direct impact on a globally recognized product. Competitive salary Growth opportunities in a flat, high‑trust organization. Collaborative and transparent work culture with global exposure.
About Tawk.to
Tawk.to is the world's leading business messaging platform, enabling millions of businesses to communicate and engage with their customers in real time. We are a globally distributed, bootstrapped company with a simple mission — to help businesses meet their customers where they are.
As part of our continuous growth, we are seeking a Head of Engineering to lead and scale our global engineering function. This role requires a strategic leader with a strong technical foundation and a proven ability to build and lead high‑performing, distributed teams.
Role Overview
You will co‑own the entire technical direction of tawk.to with the CTO and be the ultimate owner of engineering execution, reliability, and velocity. You will oversee all engineering teams — including web, mobile, backend, DevOps, QA, and infrastructure — while partnering closely with Product, Design, and Operations to deliver exceptional product experiences to millions of users worldwide. This is a deeply technical, hands‑on leadership role : you will still dive into architecture discussions, review critical PRs, and be the incident commander during major incidents.
Key Responsibilities
1. Strategy & Technical Leadership
- Co‑define and drive the engineering vision in partnership with the CTO, ensuring alignment with product and business strategy.
- Lead the evolution of platform architecture to support global scalability, performance, and reliability.
- Translate product goals into actionable engineering plans and measurable outcomes.
2. Team Leadership & Development
3. Engineering Excellence
4. Execution & Delivery
5. Cross‑Functional Collaboration
Qualifications & Experience
Education :
Bachelor's or Master's in Computer Science, Software Engineering, or related field.
Experience & Background :
Technical Expertise :
Our primary stack includes :
We value deep experience with any similar high‑scale, real‑time stack (e.g., Go, Elixir, Java, .NET) as long as you’ve successfully led large Node.js or JavaScript‑heavy organizations before or can ramp extremely quickly.
Strong hands‑on background in :
Preferred Attributes :
What We Offer :
#J-18808-Ljbffr
Create a job alert for this search
Head Of Engineering • Petaling Jaya, Selangor, Malaysia
Related jobs
%20SDN.%20BHD.)
%20Sdn.%20Bhd.)
Head - School of Engineering and Technology
LSBF MALAYSIA SDN. BHD. • Kuala Lumpur, Kuala Lumpur, Malaysia
Head – School of Engineering and Technology.The London School of Business and Finance (LSBF) Malaysia Campus is seeking a visionary and accomplished academic leader to head our School of Engineerin...Show more
Last updated: 13 days ago • Promoted
Head of Technology Platforms– Logistic
BEN LINE AGENCIES (MALAYSIA) SDN. BHD. • Kuala Lumpur, Kuala Lumpur, Malaysia
Add expected salary to your profile for insights.The Technology Platform Head will lead the strategic management, managing entire lifecycle of the product – from initial concept and development to ...Show more
Last updated: 27 days ago • Promoted
Head of Engineering
tawk.to, inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
We are a globally distributed, bootstrapped company with a simple mission — to help businesses meet their customers where they are.
As part of our continuous growth, we are seeking a Head of Enginee...Show more
Last updated: 3 days ago • Promoted
Head of Platform Engineering
Boost • Kuala Lumpur, Kuala Lumpur, Malaysia
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Direct message the job poster from Boost.
Head of Platform Engineering in Boost Di...Show more
Last updated: 7 days ago • Promoted
Head of Engineering | Payment Gateway Company
J-Recruit Recruitment Agency • Kuala Lumpur, Kuala Lumpur, Malaysia
Head of Engineering | Payment Gateway Company.About the job Head of Engineering | Payment Gateway Company.The company was founded in 2015, registered with Bank Negara Malaysia as a Merchant Acquiri...Show more
Last updated: 19 days ago • Promoted
Head of Engineering
EnglishScore • Kuala Lumpur, Kuala Lumpur, Malaysia
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from EnglishScore.EnglishScore is the British Council’s global mobile English-testing platform.We help le...Show more
Last updated: 9 days ago • Promoted
Head of Engineering (Mechanical / Electrical)
Pentas Flora Management Services Sdn Bhd • SelangorMalaysia, Selangor, Malaysia
Head of Engineering (Mechanical / Electrical).The Head of Engineering is a leadership role that is responsible for overseeing all engineering activities across multiple manufacturing facilities.The r...Show more
Last updated: 13 days ago • Promoted
Head of Platform and Security Engineering
Myboost • Kuala Lumpur, Kuala Lumpur, Malaysia
Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : Create Alert.Head of Platform and Security Engineering.
Head of Platform Engineering in Boost Digital Bank r...Show more
Last updated: 16 days ago • Promoted
Regional Head of Engineering
GXBank • Petaling Jaya, Selangor, Malaysia
In a rapidly evolving technological landscape, GX Bank aims to redefine financial services.As Malaysia's first fully digital bank, we are built on a strong foundation of data, technology, and trust...Show more
Last updated: 30+ days ago • Promoted
Regional Head of Engineering, Ops & CX
GXBank • Petaling Jaya, Selangor, Malaysia
Regional Head of Engineering, Ops & CX page is loaded## Regional Head of Engineering, Ops & CXlocations : Petaling Jaya (First Avenue)time type : Full timeposted on : Posted Todayjob requisition...Show more
Last updated: 30+ days ago • Promoted
Head of Engineering (AI-Powered B2B SaaS)
Cleverus Holdings (M) Sdn. Bhd. • Kuala Lumpur, Kuala Lumpur, Malaysia
Join a Dynamic & Innovative Digital Marketing Agency in Malaysia.Cleverus is a leading, award-winning digital SEO agency known for its deep domain expertise and data‑driven strategies.We are at the...Show more
Last updated: 20 days ago • Promoted
Head of Engineering - Electrical / Power
Agensi Pekerjaan Adecco Personnel Sdn Bhd • SelangorMalaysia, Selangor, Malaysia
Our client is a leading provider of electrical engineering solutions (HV / MV), specializing in innovative and sustainable systems for industrial, commercial, and infrastructure projects.They focus i...Show more
Last updated: 4 days ago • Promoted
Head of Engineering - CEC Malaysia
Chubb • Kuala Lumpur, Kuala Lumpur, Malaysia
This job is leading the engineering team at CEC Malaysia, driving innovative projects and strategies.You might like this job because you'll mentor a talented team, shape engineering vision, and col...Show more
Last updated: 3 days ago • Promoted
Head of Mechanical Engineering
McDermott International, Ltd • Kuala Lumpur, Kuala Lumpur, Malaysia
The Regional Discipline Manager – Mechanical & Metallurgy Engineering based in Doha, Qatar is tasked with the development of departmental plans, including business, production, and organisational p...Show more
Last updated: 10 days ago • Promoted
Global Head of Engineering : Scale & Reliability
TAWK SDN. BHD. • Kuala Lumpur, Kuala Lumpur, Malaysia
A leading business messaging platform in Kuala Lumpur is seeking a Head of Engineering to lead and scale their global engineering function.
The ideal candidate will have a strong technical foundatio...Show more
Last updated: 2 days ago • Promoted
Head of Tech Sales & Solutions Architecture
Red Hat, Inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
A leading software solutions provider seeks a Tech Sales Leader in Kuala Lumpur.In this role, you will manage a tech sales team, drive business across multiple countries, and engage with corporate ...Show more
Last updated: 5 days ago • Promoted
Head of Engineering
TAWK SDN. BHD. • Kuala Lumpur, Kuala Lumpur, Malaysia
Add expected salary to your profile for insights.We are a globally distributed, bootstrapped company with a simple mission — to help businesses meet their customers where they are.As part of our co...Show more
Last updated: 3 days ago • Promoted
Global Head of Engineering & Platform Scale
tawk.to, inc. • Kuala Lumpur, Kuala Lumpur, Malaysia
A global messaging platform company is seeking a Head of Engineering to lead and scale their engineering function.This role involves co-owning technical direction with the CTO and overseeing engine...Show more
Last updated: 3 days ago • Promoted