Key Accountabilities
- Operate the Data Center environments in compliance with standards, policies and Standard Operating Procedures.
- The provision of overnight and weekend production batch / output processing and related problem resolution.
- Ensuring all changes within or affecting the computer room space are effectively evaluated for the potential impacts or risks to DC operations from proposed changes to production and development systems.
- Assist on special projects implementation, support and coordination with the IT project teams.
- Notifying the participants in the incidents related to Data Center operations in a timely and appropriate fashion.
- Facilitating the resolution of issues related Data Center operations.
Key Performance Indicators
Deliver services in compliance with SLA and meeting service targetsImplement Infrastructure Projects and Support Existing Business Units (ie. HK, Group office, Indonesia)Support New Business Unit Buildup & other Group Initiatives (ie. Philippines and Vietnam)Support Control-M, AWS Cloud, Media Management and Life Asia systemCompliance to IT Risk & Security policiesExternal & Internal Contacts
PCG Group ExecutivesManagement TeamsService ProvidersDecision Making
In accordance with delegated authorities.Qualifications / Experience
Diploma or above in Computer Science or related discipline4 year's working experience preferredSound experience in AS / 400, Control M, Microsoft Azure, AWS Cloud and Windows PC operations.Holder of ITIL V3 Foundation certificate is preferable.Knowledge & Technical Skills
Good interpersonal and communication skills to handle both internal and external customers.Good command of both written and spoken English and Chinese.24 Shift duty is requiredCompetencies
To manage shift workers’ productivity and assign duties to staff during shifts and manage incidents.
Please complete the requirement checklist with profile.
Remark
1 Diploma or above in Computer Science or related disciplineYes / No
2 Solid (4+ years) of experience in relevant experienceYes / No
3 Familiar with AS / 400, Control MYes / No
4 Familiar with Microsoft Azure, AWS CloudYes / No
5 ITIL V3 Foundation certificate holderYes / No
6 Provision of 724 Shift dutyYes / No
7 Good command of both written and spoken English and Chinese#J-18808-Ljbffr