This job offer is not available in your country.
Content Moderator - Bahasa Maleyu- Penang
TeleperformanceBayan Lepas, Penang, Malaysia30+ days ago
Job descriptionMinimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Passionate about communication and interacting with people is key to success in this role. Able to receive continuous feedback and work in a fast-paced working environment. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement. Good reasoning and analytical skills. Able to demonstrate critical thinking, a proactive attitude. Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Assist our community and help resolve inquiries empathetically, accurately, and on time. Become and remain knowledgeable about social media products and community standards. Make well-balanced decisions and personally driven to be an effective advocate for our community. Strong interpersonal skills, verbal and written communication skills, and most importantly empathy. Display a strong bias to doing what’s right for our community in supporting social media’s mission. Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content. Respond to user inquiries with high quality, speed, empathy, and accuracy. Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users. Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site. Enforce social media Terms of Use by carefully monitoring reports of abuse on the site. Review the reported content within agreed turnaround times and standards of quality. Identify inefficiencies in workflows and suggest solutions. Recognize trends and patterns, and escalate issues outside the company policy to the global team.
Overview
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.
A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.
Qualifications
Education background :
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
#J-18808-Ljbffr
Create a job alert for this search
Content Moderator • Bayan Lepas, Penang, Malaysia
Related jobs
- Promoted
Content Moderator - Mandarin - Penang
TeleperformanceBayan Lepas, Malaysia Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.
As a Content Moderator, you will be instrumental in keeping...Show moreLast updated: 30+ days ago
- Promoted
Content Moderator - Vietnamese - Penang
TeleperformanceBayan Lepas, Malaysia The role Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.
As a Content Moderator, you will be instrumental i...Show moreLast updated: 30+ days ago
- Promoted
Content Moderator - Thai - Penang
TeleperformanceBayan Lepas, Malaysia The role Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.
As a Content Moderator, you will be instrumental i...Show moreLast updated: 30+ days ago
- Promoted
Content Moderator - Korean - Penang
TeleperformanceBayan Lepas, Malaysia The role Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.
As a Content Moderator, you will be instrumental i...Show moreLast updated: 30+ days ago
- Promoted
Trust & Safety Content Reviewer - Bahasa Malaysia - Kuala Lumpur
TeleperformanceGeorge Town, Malaysia We’re looking for a detail-oriented and solutions-driven Content Reviewer to join our Trust and Safety team.In this role, you’ll be the key point of contact for handling developer escalations and a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Influencer Talent Manager ( Indonesia, Vietnam, Malaysia)
RizzultSungai Petani, Malaysia Influencer Talent Manager ( Indonesia, Vietnam, Malaysia) 1 day ago Be among the first 25 applicants.This range is provided by Rizzult.
Your actual pay will be based on your skills and experience — ...Show moreLast updated: 3 hours ago
- Promoted
- New!
Tiktok E-Commerce Live Host
SpineliefGeorge Town, Malaysia Live Script, Bundle Combo, Flow Preparation and Post Live Debrief.Shoot and Simple Edit on E-Commerce Video.Research for popular topic from time to time.
Track, monitor, and understand Livestream's ...Show moreLast updated: 3 hours ago
- Promoted
Malay Translator
RWS GroupSungai Petani, Malaysia RWS Group You will be responsible for delivering translations of the highest quality and accuracy, on time and within budget.
You will act as lead translator for projects and accounts, performing ta...Show moreLast updated: 9 days ago
- Promoted
Assisted Sales Advisor - Bahasa Melayu
TeleperformanceGeorge Town, Malaysia The Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client\'s products and services to existing and new customers.
The Assisted Sales Advisor uses both the W...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Bahasa Indonesia - Penang
TeleperformanceBayan Lepas, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Success Specialist - Cantonese - Seberang Perai
TeleperformanceBayan Lepas, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 3 hours ago
- Promoted
Content Moderator - Bahasa Maleyu- Penang
TeleperformanceBayan Lepas, Malaysia Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.A Content Moderator is always on guard, maintaining the online reputation of a business....Show moreLast updated: 30+ days ago
- Promoted
Content Moderator (Mandarin / Cantonese, Remote)
HCLTechSungai Petani, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We’re unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.Position : Con...Show moreLast updated: 29 days ago
- Promoted
- New!
Language Specialist - Localization (Malay / Indonesian)
Centific Global SolutionsGeorge Town, Malaysia Year Contract We are seeking a detail-oriented Localization Tester to ensure high-quality, accurate, and culturally appropriate content across multiple platforms.
This role combines linguistic exper...Show moreLast updated: 3 hours ago
- Promoted
Content Moderator - Bahasa Maleyu- Pena... -Bayan Lepas | Full Time
Teleperformance SABayan Lepas, Malaysia Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.A Content Moderator is always on guard, maintaining the online reputation of a business....Show moreLast updated: 30+ days ago
- Promoted
Content Moderator Team Lead - Penang
Teleperformance USABayan Lepas, Malaysia Provide mentorship, guidance and career development to members of your team.Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and te...Show moreLast updated: 14 days ago
- Promoted
Voice Talent Required - Malay
LILT AIBayan Lepas, Malaysia AI is changing how the world communicates — and LILT is leading that transformation.We're on a mission to About LILT.AI is changing how the world communicates — and LILT is leading that transformat...Show moreLast updated: 21 days ago
- Promoted
Join the Welo Data Network – Malay Speakers in Malaysia
Welocalize, Inc.Sungai Petani, Malaysia About Us At Welo Data, we’re at the frontier of AI and localisation, providing high-quality language data that fuels smarter, more inclusive technologies.
As part of the Welocalize family, we partne...Show moreLast updated: 21 days ago
- Promoted
- New!
Microsoft 365,Teams,Sharepoint-Mandarin speaking-Malaysia
Rapsys Technologies Pte Ltd.Kulim, Malaysia We're Hiring : Microsoft 365 / Teams / SharePoint Specialist!.We are seeking a skilled Microsoft 365 specialist fluent in Mandarin to manage and optimize our cloud-based collaboration platforms.The idea...Show moreLast updated: 3 hours ago
- Promoted
Inside Sales Representative - Bahasa Indonesia - KL
TeleperformanceBayan Lepas, Malaysia An Inside Sales Representative connects with customers remotely to drive sales by identifying their needs, presenting solutions, and closing deals.
This role requires excellent communication and pro...Show moreLast updated: 30+ days ago