Operations Engineer Lead

Swift Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Are you a servant leader with a passion for coaching people in the System Engineering practice and personal development? Do you thrive in an autonomous environment that fosters innovation and creativity? We are seeking a M365 expert with excellent coaching abilities to lead the System Engineer Chapter. Based in Kuala Lumpur, you will be working as a member of a dynamic team that is responsible for integration of the M365 functionalities within Swift. By joining our Tribe, you will have the opportunity to create solutions in an Agile way as part of a collaborative and dynamic team. Even if you are not sure if you are an exact fit, we want to talk to you. At SWIFT, we believe in “One Team” and developing high performing teams. You will have support from our senior leadership team to grow into your potential as a leader.

What you will do — Responsibilities :

• Lead and mentor the Internal Operations Support team responsible for maintaining and optimizing SWIFT’s internal IT infrastructure and services that underpin global financial messaging operations. Foster a collaborative environment emphasizing reliability, security, and continuous improvement.
• Mentor the members of the chapter on their personal development and growth path, facilitate their performance reviews, and conduct regular performance dialogues
• Develop, implement, and continuously refine ITIL-aligned operational processes—including Incident, Problem, Change, and Request Fulfillment management—tailored to support SWIFT’s internal IT environments, ensuring seamless service delivery and minimal disruption to business-critical systems.
• Analyze operational data and KPIs related to internal IT systems performance, incident trends, and resource utilization to support decision-making, capacity planning, and process improvements aligned with ITIL and SWIFT’s internal standards.
• Contribute to the organization's strategy and vision, by offering a broad range of ideas regarding collaboration tools and devices.
• Validate proposed solutions in relation to current / future End User Services environment. Integrate and deploy M365 functionalities.
• Prepare clear, detailed reports and presentations for senior management and governance forums, highlighting operational status, incident impact, SLA compliance, and recommendations for continuous service improvement.
• Oversee Level 2 support for complex incidents affecting SWIFT’s internal IT services, ensuring timely resolution, root cause analysis, and implementation of corrective actions in line with SWIFT’s internal controls and regulatory requirements.
• Ensure all internal operational activities comply with SWIFT’s internal security policies, industry regulations and ITIL best practices to maintain high availability, security, and business continuity.

Qualifications :

What We Offer :

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

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Location notes : Shah Alam, Kuala Lumpur, Petaling Jaya, Kota Damansara, and other locations mentioned are part of the job posting context.

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