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Assistant Manager, Revenue & Hotel Marketing
WIT VENTURES SDN BHDKuala Lumpur, MY30+ days ago
Job descriptionOTA Listing Management and Optimization -Ensure all property listings are complete with high-quality content : descriptions, photos, amenities, and competitive policies. -Monitor and improve listing health (ranking, reviews and response rate). -Leverage OTA tools such as promotions, boost features, and limited-time deals to improve visibility. -Continuously A / B test listing titles, images, and descriptions to increase click-through and conversion rates. 2. Occupancy and Revenue Maximization through Pricing and Upselling -Use dynamic pricing tools and manual strategies to adjust rates based on seasonality, demand, competition, and events. -Monitor key metrics like RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), and Occupancy Rate. -Collaborate with front-line teams to implement guest upselling strategies (e.g., late checkouts, transport, special packages). 3. Direct Booking and Corporate Booking Optimization -Respond to booking inquiries quickly and professionally via website, WhatsApp, social media, or email. -Develop promotional campaigns and loyalty programs to encourage repeat and direct bookings. -Work with B2B partners to secure long-term or group stays. -Track conversion rates of inquiries to bookings and optimize response SOPs accordingly. 4. Channel and System Integration Management -Oversee the synchronization between PMS (Property Management System), Channel Manager, CRM, and OTA platforms to avoid double bookings and errors. -Coordinate with tech team / vendors to solve integration issues or improve system flow. -Ensure rates, availability, and content are updated in real-time across platforms. 5. Implement and Execute Upselling Strategies for Additional Revenue -Design upsell options -Create SOPs or scripts for staff to offer these upgrades at appropriate touchpoints (during inquiry, confirmation, pre-arrival, or check-in). -Track conversion rates of upselling offers and fine-tune offerings based on performance. 6. Setting Timetable for Marketing Team and Standby Duty for OTA / System Matters -Coordinate a roster among marketing or operations team members for weekend / holiday OTA monitoring. -Set a calendar for weekly or monthly campaigns (e.g., flash sales, festive promos). -Ensure someone is always assigned to resolve time-sensitive OTA / system issues (price mismatches, booking failures). 7. Any Other Tasks Assigned by Management -Support in digital marketing, competitive benchmarking, partner onboarding, training new joiners, etc. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-wit-ventures-sdn-bhd-job-assistant-manager-revenue-hotel-marketing] Minimum 2–3 years of experience in revenue management, OTA optimization, or e-commerce sales (hospitality / tourism industry preferred). -Solid knowledge of OTA backend tools (Airbnb Pro tools, Booking.com Extranet, Agoda YCS, etc.). -Familiar with PMS and channel manager systems (e.g., SiteMinder, Cloudbeds, STAAH, etc.). -Strong analytical skills – able to work with numbers, reports, trends. -Proficiency in Google Sheets / Excel, data tracking dashboards, and reporting tools. -Comfortable working with automation tools and integrations.
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Assistant Marketing • Kuala Lumpur, MY