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Executive,Quality Assurance & Operations

SingtelMelaka, Malaysia

2 days ago

Job description

Be a part of something BIG!

The Quality Assurance & Operations Executive required to support testing activities under Digital Operations streams.This function focus on manual test execution and incident / order flow validation, driving a scalable and efficient delivery model.

Make an Impact by

Execute manual test cases across customer journeys (login, payment, subscription, billing, CRM updates)
Support regression testing for BAU deployments and hotfix releases
Monitor and validate operational flows (e.g., order stuck cases, fulfilment, payment completion)
Perform sanity checks and assist in root cause analysis
Log and track defects using tools such as JIRA or ALM
Conduct retesting and confirm defect resolution post-fix
Create and maintain test accounts, billing setups, and fulfilment simulations
Coordinate test data readiness with backend teams
Provide daily updates on test execution and incident monitoring
Recommend enhancements to improve testing efficiency and accuracy
Remain flexible to adapt responsibilities as required by project and business priorities

Skills for Success :

Graduate in Diploma or Degree in Information Technology / Computer Science

Minimum 2 years of experience in software testing or telecommunications products testing

Familiar with test lifecycle processes and structured QA methodologies

Basic understanding in automation testing or scripting is required

Experience in defect management tools for e.d. JIRA or ALM

Strong written and verbal communication skills for collaboration

Ability to manage time effectively and handle multiple prioritie

Off-hours support may be required for critical deployments or urgent incidents.

Your Career Growth Starts Here. Apply Now!

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Operation • Melaka, Malaysia