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MY - Operation Associate (Mandarin Speaker)

MY - Operation Associate (Mandarin Speaker)

Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
1 day ago
Job type
  • Quick Apply
Job description
  • Process daily operational requests from customers on a timely and accurate manner.
  • Responsible in completing daily operational requests and working with respective stakeholders to process required actions.
  • Strong follow through on customer requests and managing customer’s expectations.
  • Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
  • Strong adherence to SOPs / manuals when performing daily tasks.
  • Escalate to team leader upon detection of gaps / shortcomings on the existing processes.
  • Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
  • Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
  • Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
  • Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
  • Responsible to provide good customer experience on every interaction with clients.
  • Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

    • Requirements

    • Candidate must possess at least a SPM / ”O” Level / Diploma / Degree.
    • At least 1 year of relevant experience on operations processing in customer service / contact centre environment.
    • Experience gained in FX / Finance industry will be an added advantage.
    • Able to multi-task, eye for details, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
    • Fluency in English and Mandarin (verbal and written) is a must.
    • Must be able to work on shifts.

      • Benefits

      What we can offer you :

    • Medical Benefit
    • Optical Benefit
    • Life Insurance
    • Gym / Fitness Subsidy
    • Long Service Rewards
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    My Associate Speaker • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY