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Onsite Technical Support - New - 12M

AdeccoMalaysia , MY

30+ days ago

Job description

Job Description :

Assists with installation, training, maintenance, troubleshooting, repair of all OpCo desktop hardware and software technology.
Assists the setup and operation of audio-visual hardware, as required by end user.
Responds to incidents within SLA / in a timely manner with appropriate level of urgency and follows up with customers on all issues.
Escalates incidents and questions to appropriate support group.
Assists with support of events, such as infrastructure changes, software releases, BCP, etc.
Responds to incidents within SLA / in a timely manner with appropriate level of urgency and follows up with customers on all issues.
Escalates incidents and questions to appropriate support group.

Requirement :

Degree in IT or equivalent

Minimum 3 years of experience in Service Desk / Help desk / Ticketing system support field

Strong problem-solving skills

Good command in English & Japanese (Minimum JLPT N2) is required – Including reading and writing competency

How to Apply :

Interested candidates are invited to submit their resume to Please include “Onsite Technical Support” in the subject line and submit application by clicking "Apply Now" button below.

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Technical Support • Malaysia , MY