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Customer Service Executive

Customer Service Executive

myNEWSPetaling Jaya, Selangor, MY
9 days ago
Job description

Role

Duties & Responsibilities

  • Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
  • Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.
  • Respond to the feedbacks within the stipulated time frame given by the management.
  • Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
  • Compiling the monthly customer careline report for management report audit.
  • Keeping records of customer interactions, comments and feedbacks

Job Requirements

  • Diploma in any field. Preferably diploma / degree in Retailing, customer relation, public relation etc.
  • Fast and proactive response attitude towards feedbacks and enquiry received.
  • Experience in retail operations, customer service, helpdesk. Knowledge in F&B handling, e-commerce services.
  • Spoken Language :   Malay, English, Mandarin

    Written Language :   Malay, English, Mandarin

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    Customer Service Executive • Petaling Jaya, Selangor, MY