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Relationship Manager (Nationwide)

Relationship Manager (Nationwide)

AFFIN GroupKajang Municipal Council, Selangor, Malaysia
30+ days ago
Job description

Join us at AFFIN and create your future!

At AFFIN, we foster an environment where open minds meet and inspire each other through a shared commitment to excellence. Here, you can stay at the forefront of the industry and make a meaningful difference.

Job Purpose

Account Profitability

  • Maximise earnings potential and revenue of relationships.
  • Review and monitor performance of accounts.

Service Management

  • Ensure promptness and quality of credit processing.
  • Monitor overdue accounts and undertake prompt measures to prevent NPLs.
  • Provide customer level information to relevant parties within the Bank.
  • Facilitate the drawdown of facilities.

    • Client Relationship Management

  • Support, identify, solicit, and establish a high-value client base.
  • Accountable for customer relationship and customer interface.

    • Operations Management

  • Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
  • Coordinate and liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

    • Additional Responsibilities

  • Act as Backup Compliance Coordinator and assume responsibilities under BNM’s policies and Bank’s Anti-Money Laundering Guidelines.
  • Serve as Backup Operational Risk Coordinator for the implementation of ORM activities.
  • Champion ORM activities within the Business Unit and liaise with Group ORM.
  • Report all operational defects, losses, and near-misses via the Loss Event Database (LED).
  • Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
  • Undertake additional responsibilities as assigned by superiors.
  • Serve as Backup BCP / DRP Coordinator for Business Contingency Planning.

    • Job Requirements

  • Degree in Accounting, Finance, Banking, Business, Economics, or related fields.
  • Experience in marketing and credit processing.
  • Proficiency in Bahasa Malaysia and English, both oral and written.
  • Good public speaking and presentation skills.
  • Knowledge of the Bank’s Credit, Operations, and Products.
  • Awareness of SME issues, policies, and trends nationally.
  • Basic business acumen and industry knowledge.

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    Relationship Manager • Kajang Municipal Council, Selangor, Malaysia