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Payment Operations Specialist (Mandarin Speaker)

Payment Operations Specialist (Mandarin Speaker)

Zeal GroupKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Overview

Payment Operations Specialist (Mandarin Speaker) – Zeal Group, Kuala Lumpur, Malaysia

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Our offices and presence span Europe, Asia, North & South Africa, the Middle East and South America, with a Technology hub located in Cyprus. We are a product- and people-focused company passionate about growth, innovative technology, and collaboration.

Responsibilities

  • Process Payments : Execute timely and accurate processing of incoming and outgoing payments, including wire transfers, ACH transactions, and other company payment methods.
  • Reconciliation : Perform daily, monthly, and yearly reconciliations of payment transactions; investigate and resolve discrepancies promptly.
  • Compliance : Stay updated on regulatory requirements and ensure compliance with AML and KYC regulations; implement and enforce internal controls to mitigate financial risks.
  • Vendor Management : Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment-related issues.
  • Reporting : Generate regular reports on payment activities (transaction volumes, processing times, error rates); analyze trends and provide insights to improve operational efficiency.
  • Process Improvement : Identify opportunities to streamline payment processes and enhance automation; collaborate with cross-functional teams to implement system enhancements and upgrades.
  • Customer Support : Provide solutions to customers regarding payment inquiries, disputes, and resolution; maintain a high level of customer satisfaction through prompt and effective communication.

Requirements

  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
  • Prior experience in payment operations within the Forex / Trading industry or financial services sector.
  • Strong understanding of payment systems (e.g., SWIFT, IBAN) and other international payment protocols.
  • Proficiency with financial software and tools for payment processing and reconciliation.
  • Knowledge of regulatory requirements (AML and PSP).
  • Excellent communication skills; able to interact with internal stakeholders and external partners.
  • Analytical mindset with problem-solving and continuous improvement abilities.
  • Attention to detail and accuracy in handling sensitive financial data.
  • Fluency in English and Mandarin is compulsory.
  • Fresh graduates are encouraged to apply.
  • Willingness to work on rotational shifts (weekends / PH) as required.

    • Benefits

  • Medical Benefit
  • Optical Benefit
  • Life Insurance
  • Gym / Fitness Subsidy
  • Long Service Rewards

    • Additional details

  • Employment type : Full-time
  • Seniority level : Associate
  • Job function : Finance
  • Industries : Non-profit Organizations and Primary and Secondary Education

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    Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia