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[Travel Industry] Mandarin Customer Support

[Travel Industry] Mandarin Customer Support

IGT Services And Technologies KL Sdn BhdShah Alam, Selangor, Malaysia
17 days ago
Job description

Requirements

  • Fluency in both Mandarin and English, with excellent verbal and written communication skills
  • Previous experience in a customer service or call center role, ideally in a similar industry
  • Strong problem-solving and critical thinking abilities to handle a variety of customer queries
  • Commitment to providing exceptional customer service and a genuine desire to help others
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities
  • Proficient in using computer systems and various software applications

Responsibilities

  • Deliver outstanding customer support via online channels to clients from China & Taiwan , and other regions.
  • Handle inbound and outbound calls from customers, providing accurate and timely information
  • Respond to customer inquiries and complaints in a professional and empathetic manner
  • Identify customer needs and provide solutions or escalate complex issues to appropriate teams
  • Maintain detailed records of customer interactions and follow up as required
  • Education : SPM , UEC, O-level or; and above
  • Working Hours： 24 / 7 Rotational Shift - 5 days working
  • Fresh Grads are welcome to apply

    • Benefits

  • Attractive remuneration package above market standards.
  • KPI incentives, Transportation allowances
  • 14 days AL; 14 days ML, 60 days Hospitalization leave
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claim
  • Corporate deals

    • Location : Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1 / 51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station) IT is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to , , gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

    Additional Benefits

  • Training Provided
  • Allowance Provided
  • 5 Working Days

    • Skills

    Fluency in Mandarin Customer Service Communication Skills Problem-Solving

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    Customer Mandarin • Shah Alam, Selangor, Malaysia