Community Associate (Operations)

Company Description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 300,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Job Description

OVERVIEW :

As a Community Executive, you’ll take a lead role in shaping the WORQ experience — balancing operations excellence with community engagement. You’ll be hands-on in daily front desk and facility matters, while also spearheading initiatives that connect members, drive satisfaction, and strengthen our coworking culture.

This is a people-first, operationally grounded role ideal for someone who loves to both host and hustle.

KEY RESPONSIBILITIES :

Oversee the member and guest experience at the outlet — from first impressions to daily service quality.

Guide and support Community Associates to ensure consistent service standards.

Anticipate member needs, resolve issues efficiently, and uphold WORQ’s hospitality culture.

Conduct workspace tours and support the sales team with leads and inquiries.

Operations & Facility Management

Oversee workspace readiness, cleanliness, and functionality.

Coordinate with vendors and building management on maintenance and service quality.

Ensure compliance with health, safety, and operational SOPs.

Manage reporting on operational performance, occupancy, and member feedback.

Community Building & Events

Plan and execute member onboarding, engagement activities, networking sessions, and internal events.

Build meaningful connections with members to understand their goals and challenges.

Collaborate with marketing to promote events and partnerships.

Gather and act on member feedback to improve satisfaction and retention.

Work closely with Outlet teammates to ensure daily operations flow smoothly.

Contribute ideas and leadership to enhance outlet performance and member loyalty.

Support cross-department initiatives and contribute to community growth projects.

Assist with general ad hoc tasks as and when required.

Qualifications

Who You Are :

A proactive, people-loving problem solver with strong organizational skills.

Experienced in hospitality, coworking, events, or customer experience environments.

Confident communicator who enjoys multitasking and taking ownership.

Fluent in English (Mandarin / Malay is a plus).

Thrives in an entrepreneurial, fast-paced setting.

Additional Information

Why Join WORQ?

Career Growth : Gain broad exposure across community management, operations, and hospitality — with clear pathways to Outlet Management or Marketing / Events roles.

Vibrant Culture : Be part of a high-energy team that celebrates creativity, accountability, and connection.

• Inspiring Workplace : Work in beautifully designed coworking spaces alongside startups, creators, and business leaders.

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