Salesforce Administrator
Toll GroupBayan Lepas, Penang, Malaysia1 day ago
Job descriptionWe do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information. Salesforce Administrator page is loaded## Salesforce Administratorlocations : Bayan Lepastime type : Full timeposted on : Posted 3 Days Agojob requisition id : R About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — About the Role We are seeking a motivated and detail-oriented Salesforce Administrator to join Global IT team. In this role, you will contribute to the configuration, administration, and functional support of Salesforce across the enterprise. You will work on core Salesforce administration tasks (objects, fields, flows, validation rules, reports, dashboards, and security), while learning to translate business requirements into Salesforce solutions. This role supports Toll’s strategy of building in-house Salesforce capability and strengthening platform governance and adoption. You will work closely with the Salesforce Product Manager, collaborating with developers, business analysts, and IT teams to deliver enhancements, optimize workflows, and ensure Salesforce continues to meet business needs. This is an excellent opportunity to grow Salesforce admin and functional consulting skills in a complex enterprise IT environment.# # Key Responsibilities Salesforce Administration & Configuration : Manage objects, fields, record types, page layouts, profiles, roles, and permission sets. Build and optimize Flows, validation rules, and approval processes. Develop and maintain reports and dashboards. Business Analysis & Requirement Gathering : Work with stakeholders to capture business needs and document requirements. Translate requirements into Salesforce features and user stories. Support solution design workshops with guidance from the Salesforce Product Manager. User Support & Adoption : Provide day-to-day support for Salesforce users. Deliver training sessions and create user guides. Drive adoption by simplifying processes and promoting Salesforce best practices. Governance & Release Management : Ensure changes follow Toll’s governance and change control standards. Assist with testing, release coordination, and documentation of changes. Work with DevOps tools (Gearset, Salesforce DX, version control) under guidance to support deployments. Continuous Improvement & Documentation : Maintain up-to-date configuration and process documentation. Identify opportunities for process optimization and propose enhancements. Contribute to the internal knowledge base. What We’re Looking For Education : bachelor’s degree in information systems, Computer Science, Business, or a related field. Experience : 0–3 years of Hands-on experience with Salesforce administration and declarative tools., CRM support, or a similar IT / business analyst role. Internship or academic project experience with Salesforce is an added advantage. Skills & Attributes : Understanding of Salesforce basics (objects, fields, flows, validation rules). + Strong analytical and problem-solving skills. + Good communication — able to explain technical topics clearly to non-technical users. + Collaborative and eager to learn in a global IT environment. + Self-driven and detail-oriented. Certifications : Salesforce Administrator (ADM-201) certification is highly desirable — or a strong willingness to earn it within your first 6 months.At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.()(blob : / 3 : 20We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.
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Administrator • Bayan Lepas, Penang, Malaysia