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Team Lead / Quality Assurance
Telecontinent Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia4 hours ago
Job descriptionLead, coach, and mentor the QA team to ensure consistent performance and professional growth. Oversee monitoring and evaluation of CSE interactions in alignment with quality standards. Provide constructive and timely feedback to CSEs to drive continuous performance improvement. Track and analyze QA trends, preparing reports with actionable recommendations for management. Conduct regular calibration sessions with QA team members and operational leaders to ensure scoring consistency. Base salary up to RM7,000 (commensurate with experience). Performance-based allowances & incentives Medical and insurance coverage. Career development and growth opportunities. Menara Tokio Marine Life, No. 189, Jalan Tun Razak, 50400 Kuala Lumpur Accessible by MRT & LRT Ampang Park Station Opposite Hampshire Office & Intermark Mall Do you speak Mandarin & Cantonese? Do you have any Quality Assurance experience?
Job Summary
The QA Lead is responsible for leading and overseeing the Quality Assurance team to ensure consistent monitoring, evaluation, and improvement of Customer Service Executive (CSE) interactions. This role involves driving quality initiatives, providing actionable insights, and collaborating with key stakeholders to enhance service standards, customer experience, and overall operational performance.
Requirements
- Fluent in Mandarin, Cantonese & English (spoken & written).
- Diploma / Degree in Business, Communications, or related field.
- Minimum 3–5 years QA experience (including at least 1–2 years in a lead / supervisory role).
Key Responsibilities :
Salary & Benefits
Location
Job Type : Permanent
Pay : Up to RM7,000.00 per month
Application Question(s) :
Work Location : In person
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Assurance • Kuala Lumpur, Kuala Lumpur, Malaysia