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Customer Service Specialist
Nevel TechnologiesMalaysia, Malaysia1 day ago
Job descriptionIdentify, document, and troubleshoot user-reported problems, escalating technical issues when necessary. Track and follow up on unresolved cases until closure. Gather feedback from customers to improve product usability and support experience. Share insights with the product and development teams for continuous improvement. Diploma or higher education in any field Minimum 1 year of online customer service experience. English is the primary working language. Proficiency in Hindi and Tamil is a strong advantage Proficient in Microsoft Office, familiar with Telegram and Whats App group operations, as well as social media platforms like YouTube, Instagram, and Facebook Passionate about customer service, with a strong sense of proactive support Patient, responsible, and able to work well under pressure Good teamwork, learning agility, and execution skills. Work Setup : Fully remote, candidates must have their own computer
Role & responsibilities
1. Product On boarding & Support
- Guide new users step-by-step on how to use the product effectively via chat, email, or voice.
- Help customers understand features and answer "how-to" questions.
- Execute marketing / operational campaigns, post regular announcements, and monitor campaign effectiveness.
- Engage with customers actively in groups to maintain high community interaction and user engagement.
2. Customer Issue Resolution
3. Feedback Collection & Reporting
4. Perform other tasks as assigned by team leader or management
Preferred candidate profile
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Customer Service • Malaysia, Malaysia