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Improvement & Performance Manager (SD)(8)

EricssonSelangorMalaysia, Selangor, Malaysia

11 hours ago

Job description

Improvement & Performance Manager (SD)(8)

Join our Team. We are seeking a dynamic and results-driven Head of SAR – Transformation to join our global team and lead a high-impact, multi-year transformation of our Hardware Services (HWS) ERP platform.

This role offers a unique opportunity to shape the future of SAR operations by driving strategic change from concept to execution. You will play a critical role in translating business needs into measurable outcomes, with a focus on improving the customer experience, operational efficiency, financial performance, and supporting a collaborative and high-performing culture.

What you will do :

Transformation Leadership

Define and drive the ERP transformation roadmap across BAs and MAs to ensure business outcomes are realized.
Lead the implementation and integration of a new ERP SaaS platform, replacing the existing legacy system.
Oversee governance, financial oversight, program planning, and execution of all transformation-related initiatives.
Manage cross-functional dependencies, ensuring cohesive execution across service lines, domains, and customer units.

Operational Change

Lead end-to-end process standardization, alignment, and simplification initiatives.

Drive ways of working transformation, leveraging AI, automation, and efficiency improvements to optimize operations.

Enable supply chain transformation to reduce costs and improve capital efficiency.

Organizational Development

Implement role redesign, organizational changes, and change management programs aligned with the transformation vision.

Serve as a catalyst for collaboration and cultural shift, breaking down silos between internal and external stakeholders.

Performance & Risk Management

Define and track Objectives and Key Results (OKRs) and transformation KPIs.

Monitor and manage program risks, ensuring mitigation strategies are in place.

Ensure compliance, transparency, and risk minimization through process control and standardization.

Vendor & Stakeholder Management

Lead vendor selection, negotiation, and performance management for ERP and related services.

Influence and engage internal stakeholders and external partners to secure alignment and commitment.

What You Bring

Expertise & Knowledge

Deep understanding of HWS reverse logistics and supply chain operations.

Proven experience with ERP transformations, ideally involving SaaS platforms and enterprise-level integration.

Strong operational acumen, especially in areas like ICT tools, logistics platforms, and service delivery ecosystems.

Leadership & Transformation Experience

Demonstrated leadership of complex, multi-year transformation programs with high risk and resource requirements.

Strategic thinker with the ability to translate business needs into actionable transformation plans.

Experience leading organizational and operational change, with a track record of delivering tangible business outcomes.

Soft Skills & Attributes

Strong cross-functional collaboration and stakeholder engagement skills.

Ability to influence senior leaders and drive decisions in a complex matrix environment.

Analytical and solutions-oriented mindset with a passion for continuous improvement and innovation.

We are an Equal Opportunity Employer and encourage people from all backgrounds to apply. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process.

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Manager • SelangorMalaysia, Selangor, Malaysia