Loyalty & Quality Manager

Join to apply for the Loyalty & Quality Manager role at Westin Hotels & Resorts

Job Number :

Job Category : Rooms & Guest Services Operations

Location : The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100

Schedule : Full Time

Position Type : Management

Job Summary : Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He / she manages and coordinates all aspects of Elite members’ journey : from pre‑arrival and arrival experience all the way to the follow‑up through post‑stay feedback mechanisms. He / she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to ensure effective communication and delivery of Elite benefits program. He / she is also responsible for managing part of the Loyalty Operations department.

Candidate Profile

Education And Experience

• 2‑year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty / guest relations / guest recognition or related professional area.
• 4‑year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Supporting Marriott Loyalty Program

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

Providing Exceptional Elite, Cobalt and Redemption Stay Members Service and Property Operations Support

Leading the Team and Conducting Human Resource Activities

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well‑being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well‑being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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