Customer Support
Jobstreet MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionNative in Indonesian or Malaysian, bachelor or above degree; profiency in English or Mandarin-speaking candidates who will be serving Mandarin-speaking customers. Passion in games and preferably have a good understanding of moba / FPS games. Total game hours and expertise level will be a plus. Excellent communication skills, high empathy level, ability to understand the player's feelings and give them care and support; Be responsible for player requests and give timely reply. Job experience in customer service or game industry will be highly preferred. Competency in MS office incl. word, excel etc
Responsibilities
- Provide customer service to players via IM communication, emails, tickets etc., to improve user satisfaction and promote game branding.
- Respond to specific questions and issues from players; get headquarter team's support to understand and solve the issue.
- Conduct friendly communication with players, respond to game inquiries, and deal with user complaints.
- Collect and summarize players' suggestions on game products, provide timely feedback to players once got confirmed.
- Conduct user research on game product through questionnaires or online communication.
- Support service localization incl. FAQ, email, script etc. (from English or Chinese to Indonesian / Malay）
Requirements
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Customer Support • Kuala Lumpur, Kuala Lumpur, Malaysia