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Customer Service - Travel Industry (Mandarin Speaker)

IGT Services And Technologies KL Sdn BhdShah Alam, Selangor, Malaysia

30+ days ago

Job description

Requirements

Must be able to converse fluently using Cantonese, Mandarin and English
Must be able to read and write traditional & simplified Mandarin word, and English
Candidate possesses at least a SPM or above
Fresh graduates are also encouraged to apply
24 / 7 shift system (5 days a week, 9 hours a day)

Responsibilities

Handle inbound and outbound calls from customers via various channels.

Maintain good communication and cooperation with relevant departments

To exceed customers' expectations in terms of customer service & accurate information

Work in a team to achieve the required KPI elements and SLA

Benefits

KPI incentives

Transportation allowance

14 days AL; 14 days ML, 60 days Hospitalization leave

EPF, SOCSO

Health and life insurance

Medical Claim

Skills

Fluency in Cantonese Multi-tasking Abilities Communication Skills Problem-Solving Skills Active Listening Empathy

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Customer Service Mandarin Speaker • Shah Alam, Selangor, Malaysia