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Customer Service - Travel Industry (Mandarin Speaker)

IGT Services And Technologies KL Sdn BhdShah Alam, Selangor, Malaysia

5 hari lalu

Penerangan pekerjaan

Requirements

Must be able to converse fluently using Mandarin and English
Must be able to read and write Traditional Mandarin word
24 / 7 shift system (5 days a week, 9 hours a day)
Education : SPM, UEC, O-level or; and above
Candidates without customer service experience are welcome to apply
Fresh graduates are also encouraged to apply
Professional training will be provided upon joining (Product Knowledge & Soft Skill)
October Intake

Responsibilities

Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment / cancellation.

To exceed customers' expectations in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Benefits

KPI incentives

Transportation allowance

14 days AL

EPF, SOCSO

Health and life insurance

Medical Claims

Dental / Optical Benefits

Walking distance to the office – Shelter nearby LRT / KTM Station

Corporate discounts

Skills

Fluency in Mandarin Communication skills Customer service experience

Important Information

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Customer Service Mandarin Speaker • Shah Alam, Selangor, Malaysia