Requirements
- Must be able to converse fluently using Mandarin and English
- Must be able to read and write Traditional Mandarin word
- 24 / 7 shift system (5 days a week, 9 hours a day)
- Education : SPM, UEC, O-level or; and above
- Candidates without customer service experience are welcome to apply
- Fresh graduates are also encouraged to apply
- Professional training will be provided upon joining (Product Knowledge & Soft Skill)
- October Intake
Responsibilities
Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment / cancellation.To exceed customers' expectations in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Keeping records of customer interactions, transactions, comments, and complaints.Benefits
KPI incentivesTransportation allowance14 days ALEPF, SOCSOHealth and life insuranceMedical ClaimsDental / Optical BenefitsWalking distance to the office – Shelter nearby LRT / KTM StationCorporate discountsSkills
Fluency in Mandarin Communication skills Customer service experience
Important Information
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