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Supply Chain Technology Executive

Supply Chain Technology Executive

Holiday Tours & Travel Sdn BhdMY
30+ days ago
Job description

JOB PURPOSE :

The Executive - Supply Chain Technology is responsible for executing technical projects, ensuring system functionality, and supporting clients or internal stakeholders with high quality technical assistant. The role involves working on system integration, operational task and maintaining vendor, airlines, insurance company and client relationship.

JOB RESPONSIBILITIES :

Operational & Execution

  • Manage and maintain the functionality of aviation and tourism-related systems, including ticketing systems, airlines B2B portals, GDSs such as Sabre, Amadeus, TravelPort (if any), and OBTs such as Swift, Plover etc.
  • Conduct system User Acceptance Testing (UAT) and Quality Assurance Testing (QAT), troubleshoot issues, and ensure seamless integration and operation.

Task & Time Management

  • Prioritize daily tasks and manage timelines effectively to meet project and operational deadlines.
  • Provide regular updates on task progress and escalate delays to the Assistant Manager.

    • Project Management & Client Implementation

  • System Implementation Support : Assist in the implementation of systems by configuring components, testing functionalities, and ensuring integration with existing infrastructure under the guidance of senior team members.
  • Client Onboarding Assistance : Provide hands-on support during client onboarding, including account setup, access configuration, and initial troubleshooting to ensure a smooth transition to new systems.
  • Requirement Gathering : Collaborate with clients and internal teams to gather and document system requirements, ensuring clarity and alignment with project goals.
  • Technical Solution Deployment : Support the development and deployment of technical solutions by executing assigned tasks such as system testing, data migration, and workflow setup.
  • Task Coordination : Manage assigned tasks within project timelines, ensuring deliverables are completed efficiently and escalating any potential delays to supervisors.
  • Testing and Quality Assurance : Conduct system testing to identify potential issues, document results, and work with the team to resolve any problems before deployment.
  • Post-Implementation Support : Provide first-level technical support to clients' post-implementation, addressing concerns promptly and escalating complex issues to senior team members when necessary.
  • Documentation and Training : Prepare and maintain system documentation, user guides, and training materials. Assist in conducting training sessions for clients to ensure they understand and effectively use the systems.

    • Vendor & Supplier Management

  • Coordinate with vendors to resolve technical issues, ensuring timely delivery of updates and integrations.
  • Maintain effective communication with vendors to facilitate smooth operations.

    • Performance Monitoring & Reporting

  • Monitor system performance and identify opportunities for optimization.
  • Document technical processes and provide reports on system performance and client issues. (e.g. Prism)

    • Client & Stakeholder Management

  • Provide first-level technical support for clients, addressing their concerns and resolving issues promptly.
  • Collaborate with internal teams to ensure alignment with client expectations.

    • Event & Campaign Support & Execution

  • Assist the team in participating and assist in technical setup (GDS) to support during in travel talk events, trade shows, travel fairs, and campaigns (e.g., MATTA Fair).
  • Collaborate with event teams to anticipate and address technical challenges proactively.

    • User Training Assistance

  • Provide first-level support during and after training sessions by assisting users with hands-on tasks and answering basic queries.
  • Help maintain and distribute training materials, ensuring accessibility for all employees.
  • Track and report on common user challenges encountered during training to inform future content improvements.

    • Administrative & Miscellaneous Task

  • Maintain accurate documentation of systems, processes, and troubleshooting logs.
  • Supporting to maintain accurate documentation for Supply Chain Technology focusing on workflows & processes.
  • Ensure compliance with SOPs and safeguard company and client data confidentiality.
  • Any other duties at the discretion of the company.

    • JOB SPECIFICATION

  • Diploma or / and Bachelor's Degree in Tourism, Hospitality or related filed is preferred.
  • Knowledge of certificate of computer science or related technology field is highly preferred.
  • Strong understanding and knowledge of customer for travel, airlines and company's product.
  • At least 1-3 years of relevant experience in a similar role or job scope.
  • Experience with project management tools, such as Jira, Trello, Clickup or Asana.
  • Experience working with computer system (E.g : GDS, Microsoft, other software application).
  • Attentive to details, accuracy and result oriented in achieving KPIs and SLA.
  • Advanced project management skills with a proven track record of delivering technology solutions.
  • Proficiency in GDS system, cloud technologies or / and technology governance practices.
  • Demonstrated ability to collaborate effectively withing a team.
  • Strong communications skills in English & Malay, both written and verbal.
  • Hight attention to detail with a focus accuracy and consistency.
  • Customer focused mindset with excellent service orientation.
  • Strong problem solving and decision making.
  • A passion for learning and a proactive approach to driving organization growth.
  • Exceptional communication and interpersonal skills, coupled with humility and professionalism.
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    Supply Chain Technology Executive • MY