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Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang

Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang

TPSepang, Selangor, Malaysia
2 days ago
Job description

Mandarin Speaking Customer Service Representative – Salary up to MYR 6000 – Penang

Job Type : Full‑time

Compensation : Competitive salary plus language allowance and health benefits (up to MYR 6000).

Key Responsibilities

  • Handle customer inquiries via voice, email, and chat in Chinese.
  • Provide accurate information, guidance, and follow‑up on patient cases and service requests.
  • Ensure timely resolution of queries while maintaining high customer satisfaction.
  • Document interactions in CRM systems accurately and thoroughly.
  • Coordinate with internal teams and raise cases when necessary.

Requirements

  • Fluent in Chinese.
  • Good English communication skills (internal communication and training).
  • Previous experience in call center or customer service is a plus.
  • Excellent communication and interpersonal skills.
  • Willingness to work night shifts, including weekends and public holidays.
  • Based in Malaysia or open to relocating in Malaysia.

    • What We Offer

  • Competitive base salary plus allowances.
  • Opportunity to work from home for the first 6 months.
  • Relocation support to Johor after the initial remote period (for expats).
  • Competitive salary and benefits package.
  • Professional training and career growth opportunities.
  • A supportive and inclusive workplace culture.
  • Career growth opportunities in a reputable international company.

    • Seniority level : Entry level. Employment type : Full‑time. Job function : Customer Service. Industries : Outsourcing and Offshoring Consulting.

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    Customer Service Representative • Sepang, Selangor, Malaysia