Permanent Work from Home - Cantonese Customer Support

Permanent Work from Home - Cantonese Customer Support

Location : Malaysia

Job Type : Full-time – Work From Home

Compensation : Competitive Salary + Language Allowance + Health Benefits

Salary Package : up to MYR 4,500 to 6,000

Job Summary : We are seeking a reliable and customer-oriented Support to be the first point of contact for our clients through digital platforms. The role involves handling inquiries, providing information, assisting with bookings or appointments, and ensuring smooth communication between customers and the company.

Key Responsibilities :

• Greet and assist customers virtually via chat, email, or video calls.
• Respond promptly to inquiries on online platforms (website, social media, email, messaging apps).
• Provide accurate information about services, products, or company policies.
• Handle complaints or escalate issues to the appropriate department.
• Maintain professional communication standards in all interactions.
• Keep digital records of customer interactions, inquiries, and transactions.
• Coordinate with internal teams (operations, sales, support) to ensure customer satisfaction.
• Monitor and update customer databases when needed.
• Support administrative tasks such as data entry, reporting, and document management.

Qualifications & Skills :

Working Conditions :

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Outsourcing and Offshoring Consulting and Administrative and Support Services

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