Front Desk Officer
361064PAlor Setar, Kedah, Malaysia2 days ago
Job descriptionMinimum Diploma in any field Excellent communication and interpersonal skills Polished, friendly, and professional appearance Strong problem‑solving abilities and multitasking skills Basic computer literacy (MS Office; experience with property management systems a plus) Ability to work night shift, including weekends and holidays Team player with a can‑do attitude and a customer‑centric approach Attractive remuneration package and performance‑based incentives Opportunity for career growth within the hotel Positive, supportive work environment with a team‑focused culture Training and development opportunities to enhance hospitality skills Employee benefits and perks (as per company policy)
Frazel Heritage Hotel is a welcoming and customer-focused property committed to delivering memorable guest experiences. We are expanding our front office team and seeking a polished, reliable Front Desk Officer to be the friendly face of our hotel.
About Frazel Heritage Hotel
Frazel Heritage Hotel is committed to delivering memorable guest experiences while providing a customer-focused environment.
Key Responsibilities
- Welcome guests warmly, check them in / out, and ensure a smooth arrival and departure experience
- Manage reservations, guest inquiries, and special requests with professionalism
- Operate the front desk computer systems, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
- Answer phones, respond to emails, and handle guest messages promptly
- Uphold hotel policies, safety procedures, and security protocols
- Maintain a clean, organized, and welcoming reception area
- Assist with concierge tasks, such as recommendations and local information
- Support night audit and daily reporting as needed
Qualifications and Skills
What We Offer
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Front Desk Officer • Alor Setar, Kedah, Malaysia