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Specialist, Account Management (Talent Pool)
Specialist, Account Management (Talent Pool)foodpanda • Kuantan, Pahang, Malaysia
Specialist, Account Management (Talent Pool)

Specialist, Account Management (Talent Pool)

foodpanda • Kuantan, Pahang, Malaysia
16 days ago
Job description

Specialist, Account Management (Talent Pool)

foodpanda, part of the Delivery Hero Group, is the world’s leading local delivery platform operating in over 70 countries. Our mission is to deliver an amazing experience—fast, easy, and at your door. Based in Berlin, Germany, Delivery Hero is a publicly listed company on the Frankfurt Stock Exchange and a component of the MDAX index.

We are looking for a Specialist, Account Management to be based in Kuantan, Pahang. The role focuses on identifying new business opportunities, promoting existing activities, and ensuring fast, sustainable growth for our restaurant partners.

Responsibilities

  • Manage and expand relationships with existing restaurants, proactively identifying new business opportunities.
  • Monitor accounts and identify upsell and cross‑sell opportunities.
  • Develop strategic marketing plans to drive consistent growth for the client’s business.
  • Track each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
  • Maintain deep knowledge of foodpanda’s business model and the online food‑ordering market.

Collaboration

  • Collaborate with other departments and stakeholders to provide feedback and identify industry trends.
  • Act as the main point of contact for all client concerns and needs.
  • Work with internal support functions to ensure every deal on the platform meets quality standards.
  • Collaborate with various stakeholders to deliver projects on time.
  • Facilitate client needs fulfillment with internal departments.
  • Qualifications

  • 2‑3 years’ experience in a client‑management role (preferable).
  • Proven B2B sales experience, ideally within F&B, media, advertising, FMCG or e‑commerce.
  • Exceptional verbal and written communication skills.
  • Ability to collect, track, and analyze large amounts of data.
  • Adaptability and strong problem‑solving skills.
  • Outstanding knowledge of MS Office.
  • Knowledge of Salesforce is a plus.
  • Fluency in other languages is an added advantage.
  • Key Competencies

  • Account Management
  • Client Relationship Building
  • Upselling / Cross‑Selling
  • E‑Commerce
  • Revenue Management
  • Project Management
  • Data Analytics
  • Critical Thinking / Problem Solving / Negotiation
  • What We Offer

  • A dynamic and challenging work environment.
  • A company committed to personal and professional development.
  • A great working atmosphere with regular company and team events.
  • A vibrant and international team that values diversity and inclusion.
  • Responsibility from day one in a fast‑growing global company.
  • Free food, health and dental insurance, and learning and development opportunities.
  • foodpanda is operated by Delivery Hero Group (“DH Group”) – the world’s leading local delivery platform. Delivery Hero operates in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Headquartered in Berlin, Germany, Delivery Hero’s global workforce exceeds 40,000 people.

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    Management Specialist • Kuantan, Pahang, Malaysia

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