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HR Director, Shared Services - MY872912

HR Director, Shared Services - MY872912

Morgan Philips GroupPenangMalaysia, Penang, Malaysia
2 days ago
Job description

Overview

Morgan Philips has been retained by a Fortune 500 Technology Manufacturing MNC to set up its APAC HR Shared Services in Penang. The selected candidate will lead change, process optimization, and digital transformation to enhance employee experience and operational efficiency globally. The role will culminate in overseeing a team of 60 HR professionals, setting strategic direction, managing operations, and ensuring successful implementation of the Shared Services Center.

Key Responsibilities

  • Strategic Leadership : Develop, communicate, and execute a global vision for HR Shared Services, ensuring alignment with overall objectives and HR strategy. Drive continuous improvement, standardization, and centralization of processes, identifying opportunities for automation and efficiency gains.
  • Change Management & Transformation : Lead initiatives related to process transformation, technology deployment, and organizational structure. Identify, evaluate, and drive opportunities for automation and optimization, leveraging technology and data analytics to streamline workflows, reduce manual tasks, and improve service delivery.
  • Team Development : Recruit, inspire, mentor, and manage a global team of 60 HR Shared Services professionals focused on payroll, rewards, workforce analytics, leave administration, and employee relations operations. Foster a culture of excellence, collaboration, inclusivity, and continuous improvement.
  • Stakeholder Engagement : Serve as a trusted partner to HR Business Partners, HR Platforms, Employee Relations, and business leaders worldwide.
  • Metrics and Reporting : Develop and deliver regular reports on key HR Shared Services performance metrics. Monitor service levels, employee satisfaction, case resolution rates, and technology adoption.

Qualifications

  • Education : Bachelor’s degree in Human Resources, Business Administration, or related field required.
  • Experience : Minimum 10 years of progressive HR leadership, with at least 5 years in a global / shared services environment. Proven track record managing large, geographically dispersed teams.
  • Hands‑on experience implementing or managing AI‑powered HR tools, HRIS systems, and workflow automation platforms.
  • Proven ability to lead, motivate, and develop high‑performing teams in a matrixed, multicultural environment.
  • Exceptional analytical, problem‑solving, and decision‑making skills, with experience in process improvement and change management.
  • Superior written and verbal communication skills. Ability to influence at all levels and manage complex stakeholder relationships.
  • Experience leading global projects related to HR operations, technology enablement, or process transformation.

    • If this sounds interesting, please apply soonest and we will reach out.

    Morgan Philips is compliant with PDPA laws, and all applications are strictly confidential. Note that once your profile is submitted, we may contact you for other potential positions that fit you.

    Seniority Level

  • Director

    • Employment Type

  • Full‑time

    • Job Function

  • Human Resources, Strategy / Planning, and Project Management

    • Industries

  • Manufacturing, Industrial Machinery Manufacturing, and Appliances, Electrical, and Electronics Manufacturing

    • Benefits

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    Director • PenangMalaysia, Penang, Malaysia