Network Operations Center Engineer

Network Operations Center Engineer

Concentrix, Federal Territory of Kuala Lumpur, Malaysia

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services
• Provide daily operational support for production systems and services
• Monitor system health and performance, promptly responding to incidents / alerts, and keep stakeholders informed on issue resolution.
• Participate in a 24 / 7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
• Provide Tier-1 support for mission-critical services in production.
• Develop and document processes to support team collaboration, knowledge sharing, and training.
• Implement configuration changes to applications and servers to align with business initiatives.
• Drive innovation by automating routine tasks to increase efficiency.
• Ensure the effective operation and maintenance of production systems.
• Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks
• Lead project-based work, ensuring feasibility, progress, and timely completion.
• Review team workflows to identify areas for improvement.
• Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.

Qualification :

Nice to have :

Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Telecommunications, Telephone Call Centers, and Outsourcing and Offshoring Consulting

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