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Senior Client Operations Officer – Investor Services – PERES M / F

CACEIS-GruppePutrajaya, Putrajaya, Malaysia

30+ days ago

Job description

Business type

Types of Jobs - Finance / Accounting

Contract type

Permanent Contract

03 / 02 / 2025

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working Hour : 3 : 00PM-12 : 00AM / 4 : 00PM-1 : 00AM

What will you do?

Generate and dispatch regular (SLA) and specific reports upon request of internal or external parties.

Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
Generate distributions, process payment and ensure timely reporting to clients.
Generate the Regular Savings Plan and process direct debit files.
Process and check function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files.
Deal with any errors and exceptions of dependent file uploads and extracts.
Provide clear and concise internal communication where necessary, including confirmation of uploads or transfers and notification of delays to the relevant teams.
Ensure all deadlines are met with defined benchmarks, ensuring all documents are carefully reviewed capturing all instructions & information accurately.
Review and monitor the client workflow queue to ensure all items are actioned within SLA and maintain the integrity of data within Sara and Documentum.

Geographical area

Asia, Malaysia

Education

Bachelor's Degree in a related field.

Level of minimal experience

3-5 years

What do you need to succeed?

Must-have :

2 years of Transfer Agency or financial services industry experience in an operations environment.

Good written and verbal communication skills, ability to use initiative and excellent attention to detail.

Good interpersonal skills and networking abilities with agents and internal departments, and ability to work as part of a team to achieve collective goals.

Good organization skills, with the ability to prioritize workloads to meet tight deadlines.

General information

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.

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Operation • Putrajaya, Putrajaya, Malaysia