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Manager, Product Delivery

Mastercard Data & ServicesKuala Lumpur, Selangor, Malaysia

4 days ago

Job description

JOB DESCRIPTION

Our Purpose

Title and Summary

Manager, Product DeliveryAbout Product Delivery

Product Delivery works to enable and empower the core of Customer Delivery throughout Asia Pacific, by delivering simplified knowledge, know-how, materials, training, and education. Leveraging our strong partnerships across the globe, combined with our subject-matter expertise, we bring insight, experience, and solutions to deliver innovation, and ensuring our products and platforms are ready to deploy at scale. We pride ourselves in being able to take the unknowns head-on in delivering pilot projects and in the execution of complex and strategic programs. We are an inclusive, supportive, and creative team of problem solvers. Our team culture is one of getting the job done and having fun while doing so!

The Role :

Management of Product Delivery’s readiness process for new products.
Being the Product Delivery “subject matter expert” for products and initiatives being managed.
Creating and presenting delivery training material on products and initiatives being managed.
Ensuring that delivery teams are kept up to date on delivery aspects of new products and changes to existing products.
Reporting to management on project metrics
Identifying and implementing process improvements and efficiencies.
Creating and maintaining product specific product delivery deployment materials

All about you :

A proactive learner who seeks out knowledge and opportunities for growth without waiting for explicit instructions

Extensive proven project management in problem solving and planning skills with a demonstrated record of success managing multiple projects

Ability to identify issues before they develop into problems; proactively resolve issues directly or through escalation to appropriate stakeholders

Ability to quickly grasp new concepts, tools and processes in a dynamic environment

Experience working across multiple levels and functions; able to clearly communicate complex technical and business information in an easy to understand manner

Deep knowledge of Mastercard’s issuing and acquiring dynamics and the payments value chain, with a thorough understanding of all Mastercard products, services, and solutions

IT Knowledge in web technologies such as JavaScript and HTML, RESTful APIs, JSON / SOAP and cloud technologies such as AWS will be highly preferred

Excellent verbal and written communication skills

Excellent analytical skills

Ability to work on a team and independently

Ability to multi-task in a fast-paced, deadline-driven environment and attention to detail

Understanding of project management and status reporting

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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Product Manager • Kuala Lumpur, Selangor, Malaysia