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Travel and A&H - Claims Examiner

AIGKuala Lumpur, Kuala Lumpur, Malaysia

26 days ago

Job description

Overview

AIG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Travel & A&H Claims Examiner At AIG, we are reimagining the way we help customers to manage risk. Join us as a Travel & A&H Claims Examiner to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in the Claims Department. At AIG, our claims teams are at the heart of delivering on our promise to customers—providing fair, efficient, and timely claims handling across a broad range of insurance products. We are reimagining the claims experience by streamlining processes, harnessing technology, and evolving our approach to better support our customers when they need us most. AIG empowers claims professionals with the tools, training, and career development opportunities to grow, innovate, and make a meaningful impact—both for our customers and our business.

Responsibilities

Process Travel and A&H claims efficiently and accurately in line with AIG’s claims handling guidelines, ensuring timely resolutions for customers.
Communicate professionally and effectively with stakeholders to foster trust and confidence between AIG and our customers.
Contribute to the overall efficiency of the claims team by consistently meeting or exceeding quality and productivity targets.
Maintain a high level of quality, adhering to AIG’s procedures, policies, and processes.
Identify potential fraud risks and take proactive steps to safeguard the company’s operations and financial integrity.
Improve processes, reduce transactional costs, and enhance the effectiveness of claims handling.

What You’ll Need To Succeed

Proven experience of claims processes and procedures is preferred.

Self-motivated and able to work under pressure with a high level of responsibility.

Effective time management with the ability to multi-task and prioritize to meet varying tasks and deadlines.

Adaptability to be able to quickly pivot in a dynamic claims environment in response to evolving demands and priorities.

Strong verbal and written skills.

To work with integrity, able to work independently or as part of a team to achieve personal and business objectives.

Good numeracy, literacy and attention to detail.

Able to self-reflect / analyze, actively seek feedback to identify strengths and personal development.

Join us as a Travel & A&H Claims Examiner to play a crucial frontline role that will make the most of your technical expertise. At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Benefits

Enjoy Benefits That Take Care Of What Matters. At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

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About AIG

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Inclusion & Equal Opportunity

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning and cultural awareness activities. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. We are committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area : CL - Claims

Organization : AIG Malaysia Insurance Berhad

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And • Kuala Lumpur, Kuala Lumpur, Malaysia