Regional HR Service Manager

Overview

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Job Title : Regional HR Service Manager

Objective

As part of the new design, Global HR Service Delivery will be supported by a regional service management layer (in Asia, and likely also in Europe).

The primary objective of the Regional Service Manager is to ensure reliable and efficient HR IT services that are continually improving, and that enhances employee experiences, enables efficient HR processes and provides best value to our HR clients.

Key Responsibilities

• Manage the IT services for the respective region, delivered by global HR teams and / or regional teams (internally and externally).
• Track, measure and improve key service metrics / KPIs :
• Tickets within Application SLAs / KPIs
• USAT / CSAT for the target customer population
• Efficiency of services, such as first time right, cycle times, and similar KPIs
• Manage key customer populations comprising FC employees, HR Shared Service Center (SSC) associates, Opco HR
• Co-own and manage the roadmap for local services / applications with RFC product owners, including small projects to convert to global standard services
• Perform supplier management on behalf of FC for regional services / applications, as well as financial management
• Report to FC Global Service Manager and work closely with RFC product owners (regionally and globally)
• Maintain a proactive approach to continually improving the services

Mandatory Skill Requirements and Experience

Seniority level

Employment type

Job function

Industries

Regional postings and other job alerts are available for interest, but are not required for this description.

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