Manager, Operations Transformation - Business Analysis MY

CIMBKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Manager, Operations Transformation - Business Analysis (MY)

CIMB, Kuala Lumpur, Malaysia

Responsibilities

Facilitate requirements gathering and analysis by collaborating with business stakeholders to understand processes, requirements and challenges, assisting in developing technology solutions roadmap and implementation.
Translate business needs and priorities into IT requirements, defining scope and objectives of technology solutions aligned with overall business strategy.
Proactively conduct business and system process analysis and design, assessing current and future impacts and risks to business process and functionalities, focusing on quality improvement, data management, and recommending process improvements or re‑engineering to support long‑term strategies.

Documentation

Create and write technical, functional, data, and integration system documentation per specified requirements and obtain sign‑off.

Work closely with Process Excellence team to document changes to the business process.

Solution Design & Validation

Collaborate with solution architects from Group Technology to design and validate technology solutions.

Develop solution documentation.

Lead, participate in, or support multiple projects including configuration, conversion, upgrades, enhancements, administration and testing to ensure efficient delivery according to scope, schedule, and budget.

Project, Stakeholder & Change Management

Monitor and track milestones throughout the project lifecycle, reporting issues and coordinating resolution.

Manage change requests, assess impact and coordinate approvals and implementation.

Manage business relationships and expectations by establishing and facilitating communication to provide status, issues, and resolutions.

Quality Assurance & UAT

Partner with internal development, delivery, and project management teams, providers and vendors to deliver project work according to technology and business requirements, providing guidance to testers during QA.

Provide inputs to test planning and strategies; support or perform tests at multi‑application levels (SIT, UAT, etc.) to ensure expected project objectives are met.

#J-18808-Ljbffr

Create a job alert for this search

Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia