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IT Service Delivery Manager
Trust RecruitSelangorMalaysia, Selangor, Malaysia14 hours ago
Job descriptionServe as a point of contact for service-related queries from internal teams or clients (under supervision). Provide updates and status reports to stakeholders in a timely and professional manner. Assist with compliance tracking (e.g., patch SLAs, policy reviews). Help gather audit or regulatory evidence when needed. Support risk assessment activities and improvement initiatives.
Overview
Assist in managing the delivery of core cybersecurity services such as threat monitoring, incident response, and endpoint protection.
Responsibilities
- Assist in managing the delivery of core cybersecurity services such as threat monitoring, incident response, and endpoint protection.
- Track service requests, incidents, and ensure follow-up until closure.
- Support maintenance of service documentation, SOPs, and runbooks.
- Monitor service metrics (SLAs / KPIs) and generate basic reports.
- Prepare client-facing or internal service review materials.
- Identify and escalate service issues or delays.
- Help coordinate response activities during security incidents or alerts.
- Ensure proper logging, documentation, and follow-ups on incidents.
- Participate in post-incident reviews and knowledge base updates.
Stakeholder Communication
Compliance & Process Support
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It Manager • SelangorMalaysia, Selangor, Malaysia