Agent - Transcon Customer Service

Job Description

• Ensure smooth and timely freight process flow.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Daily review operational reports and work with team on updating event codes.
• Audit files and work with the team on meeting operating process standards.
• Build and maintaining strong relationships with vendors and customers.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
• To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

Qualifications