Customer Engagement Executive

Alpha Iota BPOPasir Gudang, Johor, Malaysia

20 days ago

Job description

Overview

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Benefits

Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
and lots more!

Responsibilities

Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.

Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.

Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.

Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.

Guide customers through account setup processes and address any questions they may have.

Escalate special cases or complex issues to the appropriate person in charge for further handling.

Perform account creation and setup for newly onboarded customers and manage existing customer base.

Identify opportunities to upsell additional services and products during the onboarding process.

Educate clients on the full range of services available, highlighting the benefits and value they can provide.

Reach out to inactive clients to encourage engagement and improve customer retention.

Support customer service operations with additional administrative tasks as needed.

Uphold integrity and confidentiality when handling all customer information.

Qualifications

Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote / virtual experience preferred).

Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.

Strong multitasking, organizational, and time management skills.

Creative and resourceful problem-solver with a proactive mindset.

Reliable high-speed internet connection (work-from-home role).

Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.

Flexibility to work on a rotating schedule (24 / 7 coverage), including midnight shifts, weekends, and public holidays.

Work schedule : 9 hours per day , 5 days a week, with 2 rest days.

Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

Referrals increase your chances of interviewing at Alpha Iota BPO by 2x

Get notified about new Customer Engagement Executive jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create a job alert for this search

Engagement Executive • Pasir Gudang, Johor, Malaysia

Related jobs

Promoted

volunteer engagement executive

Cheng Hong Welfare Service SocietySingapore, SG.01, Singapore

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and ext...Show moreLast updated: 15 days ago

Customer Relations Executive

Tembusu Institute Pte. Ltd.Singapore, Singapore

Quick Apply

Tembusu Institute is looking for a detailed and structured.Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ens...Show moreLast updated: 30+ days ago

Promoted

Client Engagement Executive

HSBCJohor Bahru, Johor, Malaysia

Some careers grow faster than others.If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC International Wealth and Personal Bankin...Show moreLast updated: 20 days ago

Promoted
New!

Executive / Senior Executive– Engagement

Singapore Indian Development Association (SINDA)Singapore, SG.01, Singapore

The team member will support and will be responsible for Community Engagements and Event Management which will alleviate the focus and deliverables of the division. Plan & execute community engageme...Show moreLast updated: 17 hours ago

Promoted

Client Engagement Associate (Appointment Setting) (up to $20 / hr)

UNIORACLE ALLIANCE LLPWorkFromHome, Singapore, Singapore

Client Engagement Associate (Appointment Setting) (up to $20 / hr).Client Engagement Associate (Appointment Setting).Develop transferable skills in professional communication and CRM management.Monda...Show moreLast updated: 1 day ago

Promoted

Customer Engagement Executive

Alpha Iota BPOIskandar Puteri, Johor, Malaysia

Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself. Health and Wellness Perks & Benefi...Show moreLast updated: 20 days ago

Promoted

Customer Success Executive

H-CONSULTANCY & SOLUTIONS PTE. LTD.Singapore, SG.01, Singapore

Primary Information & Benefits : .Basic Salary : Starting from $2,800.Transportation and Mobile Phone Reimbursement.Working Hours : Monday – Friday (10am – 7pm). Work closely with sales team and support...Show moreLast updated: 1 day ago

Promoted

Customer Relationship Executive

AMIBA F&B PTE. LTD.Singapore, SG.01, Singapore

The Customer Relationship Executive is responsible for managing client accounts, building strong customer relationships, addressing customer needs, and ensuring a high level of satisfaction.The rol...Show moreLast updated: 1 day ago

Promoted
New!

Engagement Manager

POSITKA FSI PTE. LTD.Singapore, SG.01, Singapore

Engagement Manager for IT project delivery.Positka is a boutique consulting firm with blue chip multinational clients.Positka's client work is in the IT Consulting field, more specifically in the C...Show moreLast updated: 17 hours ago

Promoted

Enablement Partner, Adoption

SEEKKulai, Johor, Malaysia

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Show moreLast updated: 30+ days ago

Promoted

Customer Exeprience Executive (Customer Service) - Remote / WFH

KsistersKulai, Johor, Malaysia

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to ha...Show moreLast updated: 30+ days ago

Promoted

Customer Journey Executive

MR BAP PTE. LTD.Singapore, SG.01, Singapore

The Customer Journey Executive needs to support the daily execution of marketing and customer experience initiatives, including campaign rollouts, store communications, digital asset coordination,...Show moreLast updated: 10 days ago

Promoted

Customer Consultant Executive

FIVESTEADWorkFromHome, Singapore, Singapore

Job Description & Requirements.Looking to rejoin the workforce or pivot to something new — without giving up your flexibility?. We’re hiring Customer Consultant Executives who enjoy people-focused w...Show moreLast updated: 8 days ago

Promoted

Customer Care and Sales Executive

WINGS THERAPY CENTER PTE. LtdSingapore, Singapore

Be A Part of Singapore’s Most Innovative and Progressive Therapy Center POSITION TITLE : CUSTOMER CARE & SALES EXECUTIVE EMPLOYMENT TYPE : FULL-TIME POSITION We are seeking a proactive and empathetic...Show moreLast updated: 1 day ago

Promoted

Customer Experience Executive (Customer Service) - remote / WFH

KsistersGelang Patah, Johor, Malaysia

Promoted
New!

Executive / Senior Executive - Community Engagement (TOUCH Young Arrows)

TOUCH COMMUNITY SERVICES LIMITEDSingapore, SG.01, Singapore

TOUCH Young Arrows (TYA) is a non-profit programme led by a committed team of volunteer mentors who conduct weekly Saturday programmes to meet children and youth's social, emotional, and educationa...Show moreLast updated: 17 hours ago

Promoted
New!

Customer Service Executive | West | Govt Sector| Onboarding in Jan 2026

RMA CONTRACTS PTE. LtdSingapore, Singapore

Start work after 8 weeks upon successful interview The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations.The proposed manpow...Show moreLast updated: 20 hours ago

Promoted

People Engagement Manager

Infineon TechnologiesBatam, Kepulauan Riau, Indonesia

As People Engagement Manager, you are responsible and accountable for the overall people engagement approach, framework, and activities that uphold company culture, branding and values.Responsible ...Show moreLast updated: 7 days ago