IT MANAGER

Responsibilities

Lead IT team in analysing and recommending improvements to the overall operational efficiencies of IT infrastructure (Network, Server, Cloud Systems, Storage, Backup, etc.).

Ensure IT infrastructure ready to support current and future business requirements.

Proactively address user requests, identify and troubleshoot problems, and provide timely advice to meet user requirements, ensuring smooth operation of end-user systems and their availability.

Oversee daily monitoring, patch updates, configuration reviews, and hardware replacements as necessary to maintain infrastructure health and performance.

Liaise and negotiate with vendors to ensure all projects, services, and tasks are implemented according to agreed time frame, specifications and costing.

Prepare and maintain technical documentation, system manuals, workflow processes, procedures, and guidelines in line with established SOPs.

Ensure timely completion of new equipment setups or configuration changes according to maintenance schedules or recommended updates.

Conduct effective Program and System Integration Testing, gathering feedback and validating revisions, ensuring systems meet operational requirements.

Support ERP system (Microsoft AX system) and document management software (Globodox) for production related procedures, ensuring compliance and alignment with quality standards.

Assist all areas of IT infrastructure for continuous and smooth operations within the IT department.

Mentor and develop the IT team to enhance their technical skills and promote effective teamwork, ensuring alignment with business objectives.

Perform additional tasks or assignments as directed by management, adapting to evolving business needs.

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