官网客服 Live Chat Customer Service

主要职责 | Key Responsibilities

客户支持 | Customer Support

通过在线平台,为客户提供及时、专业的帮助,解答疑问,确保客户满意度达到最高。

Provide timely, professional support through online platforms to address customer inquiries and ensure high satisfaction.

解决方案提供者 | Solution Provider

快速识别客户问题,主动提供清晰、全面的解决方案,为客户带来流畅的一站式体验。

Quickly identify customer issues and proactively deliver clear, comprehensive solutions to create a seamless, one-stop experience.

持续学习 | Continuous Learning

不断学习更新的产品知识与服务技能,以确保在面对客户时信息准确且专业。

Continuously update product knowledge and service skills to ensure accurate, professional information delivery.

团队协作 | Team Collaboration

与内部团队保持高效沟通,优化服务流程,使每一个客户请求都能得到快速响应。

Coordinate effectively with internal teams to streamline processes and ensure timely responses to all customer requests.

客户反馈管理 | Feedback Management

收集并整理客户的意见和建议,协助公司提升产品与服务的质量。

Collect and organize customer feedback to help improve the quality of products and services.

我们希望你具备 | We Are Looking For :

教育背景 | Education : 高中及以上学历,有客户服务经验者优先考虑。

SPM or above; customer service experience is a plus.

优秀的沟通能力 | Excellent Communication Skills : 打字速度快,善于倾听和理解客户需求,能够轻松交流。

Fast typing, excellent listening and comprehension skills for seamless communication with clients.

解决问题的能力 | Problem-Solving Skills : 逻辑思维清晰,面对挑战能保持冷静,迅速找到解决办法。

Strong logical thinking, able to stay calm under pressure and resolve complex situations swiftly.

服务热忱 | Service Passion : 对客户服务充满热情,具备团队合作精神与高度责任心。

Passionate about customer service, with strong team spirit and a high level of responsibility.

灵活性 | Flexibility : 适应不同班次安排,确保高质量的服务不打折扣。

Adaptable to varying shifts to maintain high service quality.

我们为你提供 | What We Offer :

优厚薪资与晋升机会 | Competitive Salary and Promotion Opportunities

具有竞争力的薪酬,并根据工作表现提供清晰的晋升路径。

Competitive pay and a clear path for advancement based on performance.

全面健康保障 | Comprehensive Health Benefits

完善的保险与健康福利,确保你的健康与安心。

Extensive insurance and health benefits for your peace of mind.

工作与生活平衡 | Work-Life Balance

周末双休和灵活的轮班制度,让你在工作与个人生活中找到最佳平衡。

Weekends off and flexible shifts to help you maintain a healthy balance.

职业成长空间 | Career Development

系统的培训计划与职业发展机会,助你在工作中不断成长。

A structured training program and career development opportunities.

丰富的团队活动 | Team Activities

多样化的团队建设活动和员工福利,让工作更有趣,增强归属感。

Engaging team-building activities and employee benefits to foster a fun, inclusive environment.

工作时间 | Work Hours

• 特早班 | Early Shift : 7 : 00 - 15 : 30
• 早班 | Day Shift : 9 : 00 - 18 : 00
• 晚班 | Evening Shift : 16 : 30 - 01 : 00
• 夜班 | Night Shift : 00 : 00 - 08 : 00