Associate, Customer Service Support (Customer and Pricing Master Data Administrator)

Associate, Customer Service Support (Customer and Pricing Master Data Administrator)

Join to apply for the Associate, Customer Service Support (Customer and Pricing Master Data Administrator) role at Alcon

Company Overview

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

Position Overview

As an Associate, Customer Service Support (Customer and Pricing Master Data Administrator) , you will be responsible for maintaining accurate customer and pricing information in SAP and Salesforce (SFDC). You will ensure consistency, completeness and compliance of data across the organization, supporting business operations and regulatory requirements. This role requires close collaboration with sales representatives, back‑office teams and other stakeholders to ensure timely and high‑quality data management.

Key Responsibilities

• Configure and maintain comprehensive customer master data in specific systems (SFDC, SAP, etc.). This includes accurately inputting and updating contact details, account information, and customer‑specific regulatory compliance data relevant to medical devices.
• Set up and continuously update pricing master data, based on approvals. Ensure all price lists are up‑to‑date in line with market and regulatory changes.
• Regularly review and clean master data to eliminate duplicates, correct errors, and enhance data quality. Cross‑reference data from multiple sources, validate against industry standards and internal guidelines, and enforce data governance policies.
• Update customer master and price master data in SAP by ensuring that the accuracy of the provided documentation is verified.
• Able to proficiently utilize in‑house systems and Excel / Word application, ensuring accurate and timely creation and modification of customer accounts and price registrations.
• Follow established procedures and escalate any identified deviations for guidance and resolution.
• Propose and report improvements in processes, as well as ideas for improving the SAP and Salesforce functionality.
• Participate in the data management process and in activities related to updating / cleaning data.
• Act as the first point of contact for inquiries / errors related to customer and pricing data.
• Prepare cyclical reports and reports on demand according to business need and in a timely manner.
• Update database, customer’s repository and carry out analysis of data as and when required.
• Ensure data compliance with control requirements, internal processes and compliance requirements.
• Complete AFCM controls relating to business area.
• Any other duties or projects as requested by the Line Manager.

What You’ll Bring to Alcon

How You Can Thrive at Alcon

ALCON Careers

See your impact at alcon.com / careers

Attention : Current Alcon Employee / Contingent Worker

If you are currently an active employee / contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Medical Equipment Manufacturing

Location

Petaling Jaya, Selangor, Malaysia

Date posted : 2 days ago

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