Sr. / Product Manager (Cross-border Payments / Wallets)

Sr. / Product Manager (Cross-border Payments / Wallets)

dtcpay Federal Territory of Kuala Lumpur, Malaysia

dtcpay is a MAS-licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand our footprint worldwide, we are shaping the future of the digital payments space and driving the next chapter of growth.

What you'll do :

• Define and execute product vision and roadmap for wallet / cross-border payment services, with a focus on delivering a delightful and seamless customer experience.
• Drive end-to-end product development including conceptualisation, design, build, test and deployment by working with UI / UX, technology, operations and compliance teams.
• Manage external partners in integrating to their solution platforms and setup proper operational / support processes as part of implementation.
• Define and execute project plans, breaking down tasks, mapping dependencies and identifying the critical path to ensure high quality and on-time product deliveries.
• Perform regular competitive landscape analysis including pricing, features, target customers, support / SLA etc. to ensure effective market positioning of our products.
• Identify and implement opportunities to drive innovation, revenue and volume.
• Set product pricing and manage end to end costs to ensure product profitability with a short and long term view.
• Collaborate with Sales & Marketing team to develop customer value propositions, marketing collaterals and training materials.
• Review and ensure proper processes and controls are in place for risk mitigation and compliance with applicable policies and regulations.
• Understand / define / track product metrics and collect user feedback to optimise user experience and performance.
• Support post-implementation tasks such as user training, problem investigation e.g. payment rejections, post implementation review and escalation.
• Act as internal product expert to answer product related questions.

What are we looking for :

#J-18808-Ljbffr