Fraud Operations Lead

Overview

The Fraud Operations Lead is responsible for providing full leadership to a team within Operations that develops and maintains anti-fraud strategies and processes for the Boost Connect brand. The person MUST BE someone who is familiar and comfortable with day-to-day operations to ensure our merchant and customer journey are smooth and incident-free. The Fraud Operations Lead will be responsible for managing the day-to-day activities of our Fraud Operations team. This includes monitoring transaction patterns, investigating suspicious activity, implementing fraud prevention rules, and leading a team of analysts. You will play a critical role in minimizing financial losses while optimizing the customer experience, ensuring our fraud prevention strategies are effective, agile, and data-driven. Responsibilities

Team Leadership and Management : Lead, mentor, and develop a team of Fraud Operations Analysts; manage team scheduling, workload distribution, and performance reviews; foster a culture of continuous learning and high performance. Fraud Strategy & Execution : Oversee real-time monitoring of transaction queues and fraud alerts using internal systems and third-party tools; develop, tune, and optimize fraud rules and strategies; conduct deep-dive investigations into complex fraud cases; analyze fraud trends and metrics to identify new threats and proactive countermeasures. Stakeholder Management & Reporting : Prepare and present regular reports on fraud metrics, team performance, and loss prevention to senior management; serve as primary point of contact for fraud-related escalations; collaborate with Product and Engineering teams to enhance fraud tools. Process Improvement : Continuously review and improve operational processes; manage the chargeback representment process; ensure compliance with local regulatory requirements and global card scheme regulations. Job Requirements

Bachelor’s degree / University degree or equivalent experience. Min

6 - 8

years of prior fraud or related experience within banking, fintech, or payments. Strong analytical and problem-solving skills with exposure to Risk, Compliance, and Cybersecurity. Proven experience in payment gateway, acquiring bank, fintech or e-commerce environment. Deep understanding of the payment ecosystem : card scheme rules (Visa, Mastercard), CNP fraud, chargeback lifecycle, and 3DS2. Strong proficiency in data analysis using SQL, Python, or advanced Excel. Excellent written and verbal communication skills with the ability to engage stakeholders. Experience designing or improving Fraud processes with familiarity in automation / ML / AI solutions. Seniority level

Mid-Senior level Employment type

Full-time Job function

Other

#J-18808-Ljbffr