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Key Account Manager - Dairy, APAC

Key Account Manager - Dairy, APAC

DiverseyKuala Lumpur, Malaysia
30+ days ago
Job description

About the role

This role is a key leadership appointment with the responsibility to manage and important commercial segment of the business. The role will require the incumbent to managing a diverse set of strategically key customers of Diversey – a Solenis company and work with teams spread across the Asia Pacific countries. The role is part of Diversey’s F&B business division.

The key responsibilities for the role entail

  • Implement global and regional account strategy
  • Deliver the growth plan for the Sector
  • Grow market share of Diversey within the key accounts of the Sector
  • Ensure high customer satisfaction through net promoter scorecard. Lead and motivate the country sales team to reach and exceed customer expectations
  • Identify customer need and deliver value through Diversey’s product / service portfolio
  • Thorough understanding of customer potential
  • Work with Technical team to expand customer potential through innovations
  • Monitor and improve upon service delivery models
  • Work with country business teams to deliver the promise to customers
  • Actively be involved in coaching and development of various teams
  • Actively collaborate with other functions like supply chain, technical, HR as per business needs

The role will require extensive travel as per business needs

External interface

  • Senior leaders, mid level managers and operating teams in customer organizations – Technical, Supply Chain, Manufacturing, Operations, Maintenance, Quality and Food Safety etc
  • Senior leaders in OEMs that cater to the industry
  • Key contacts in various industry bodies

    • Internal interface

  • Cluster business leaders, Country business leaders
  • Country sales and technical teams
  • Functional leaders and teams in Marketing, Supply Chain, R&D, Finance etc
  • Regional Vice President
  • Global Account Management teams – commercial and technical

    • Industry background of the incumbent

    While it is not mandatory, it is preferable for the incumbent to have experience in or from the below industries

  • Key account manager or client servicing executive of a product and services company like hygiene, water treatment, specialty chemicals and other B2B manufacturing / services industries etc
  • Exposure to the food & beverage manufacturing industry can be desirable but not mandatory
  • OEM to the food & beverage industry, key material supplier to the food & beverage industry

    • Education & skill background

  • Should have a technical background
  • Undergraduate degree or post graduate degree in engineering; food / dairy technology; chemistry; science. This position needs to have a good understanding of technical issues.
  • Management qualification is desirable but not essential
  • Good command over English language is mandatory

    • The Key Account Manager - Dairy APAC, shall be responsible for driving profitable business growth at identified key / strategic accounts in the Asia Pacific market. The incumbent will be responsible for nurturing and developing the talent pool for the Asia Pacific business.

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    Key Account Manager • Kuala Lumpur, Malaysia